Veeqo

Picking and Packing, Order CSVs, Automation, Shipping, Refunds and Returns and Your Customers

Managing your Orders

Please follow this guide if the screen keeps buffering when creating a manual order

Troubleshoot unable to create a manual order

This article will provide common order issues and how to resolve them

Troubleshooting Order Issues

Duplicate An Order

This may be useful if you have customers/products that are tax exempt (e.g if your customer is a charity they may be exempt from paying tax)

Edit Tax on an order

Edit orders created in Veeqo or synced from your sales channels

Edit an Order

Cancelling orders in Veeqo

Collaborate with Team Members about specific orders using Internal Notes

Internal Notes For Orders

See a complete history of actions taken on a specific order

Order History

Use tags flexibly for your workflow. Filter orders, create order rules, see sales reporting and more.

Order Tags

Save commonly used filters as Order Views and reorganize your Orders Table, for easy access.

Order Views and Table Customization

This article will provide common reasons why your orders are not syncing

Troubleshoot Orders not Syncing

Use search and filters to flexibly find, print, export and ship your orders

Order Search and Filter

Creating and Editing manual orders

General

Learn the different ways you can pick your orders in Veeqo

Picking Your Orders

The picking onboarding wizard allows you to manually select orders to add to a picking batch and assign them to a picker of your choice.

Picking onboarding wizard

Learn how to set picking preferences and pick with a mobile device or with paper

Picking Overview

Picking & Packing Orders

Import Wholesale orders

Accepted Country Codes

Workaround process to import your customer contact data

Importing Customers via CSV

Importing and Exporting Orders by CSV

Order CSV

Order Rules Overview

Available Order Rule Conditions

Automation Rules

Order Automation

This article will provide common reasons why your orders are not shipping and missing services from Veeqo

Troubleshoot Orders not Shipping and Missing Services

Adding and submitting IOSS numbers to carriers

FAQ - Import One Stop Shop (IOSS)

International Shipping

Delivery methods

Incoterms: DAP And DDP Shipping

Update: International Electronic Pre-Advice Data Information.

Record the serial numbers or batch numbers of your items at the point of packing your order

Serial Number Tracking

Merge Orders

Shipping

Return/Refund Management Overview

Return/Refund Reasons

Receive Items

Process Refund Payment

Refunds and Returns

Edit a customer in Veeqo

Creating a customer in Veeqo

Your Customers

Status Page

Changelog

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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