IMPORTANT: If you remove or edit line items within an order then Amazon, Shopify, and eBay stores will no longer sync with that order. If you change the status of this edited order in Veeqo you will have to manually perform the same task on the store also.
You can edit the details of any unshipped orders in Veeqo. To edit your orders:
Go to the orders page.
Click on your order.
Go to the Edit tab in the top left corner.
In the Edit section, you can change any information currently in your order.
After making changes, click Save at the bottom.
NOTE: Changes made to orders in Veeqo will not be reflected on your channel(s). We recommend you add internal order notes on your store to keep track of these edits.
Order Details You Can Edit
Products in the order
Products in the order
You can change the line items in an order, or update quantities of existing items. To remove items, click the bin icon on the right hand side of the product you want to remove. To add additional items, use the search bar to find the product and select it.
Prices
Prices
Edit the price the customer is paying, or add discounts to reduce the costs. This will not refund or recharge the buyer and is a tool for reporting purposes only.
To update the price, simply click on the price field and make any changes. To add a discount, click on the discount field and enter the discount as a percentage. This will reflect on the total discounts summary below.
Shipping and billing addresses
Shipping and billing addresses
You can edit the customer shipping and billing addresses. Once on the edit tab, either click "search for address" or enter the address manually. The billing address is on the left and the shipping address is on the right. If the addresses are identical, you can tick "Same as billing" next to the shipping address to copy the billing details across.
Customer details
Customer details
You can edit the additional customer details by clicking on the fields and tying in the new details. The details you can edit includes:
Phone number
Mobile/cell number
Email address
Internal and customer notes
Internal and customer notes
You can add internal and customer notes to your orders in Veeqo.
Use internal notes to leave notes for teammates or record additional details about orders. Click into the text bar underneath "internal notes". If you want, you can use the "@" key to tag other users directly - they will be notified if you do this.
Use customer notes to add customer-facing information. You can choose to surface this information on invoices as a message to your customer!
Sending emails
Sending emails
Tick the "send order confirmation email" option at the bottom right of the page to trigger an email to your customer.
Edit Tax on an Order
You can edit the tax amount on an order per line item if needed.
IMPORTANT: We cannot provide you with tax information or tax advice, it is your responsibility to ensure any taxable income is correctly reported. If in doubt, you should seek independent professional advice. Figures in this guide are purely for the purpose of visualising the functionality within Veeqo and are not an accurate representation of the taxes you should apply to your orders.
Go to the orders page
Select the order you would like to edit.
Click the edit tab
Manually edit the tax percentage (This can be editted to 0% if the customer or line item are tax exempt)
Click save in the bottom right of the page