The time taken for products to sync and push product updates from your store will vary depending on the channel.
Channel | Time Taken |
Shopify | Every 30 Minutes |
Amazon | Every 1 Hour |
eBay | Every 1 Hour |
Magento API2Cart | Every 1 Hour |
Magento Direct | Every 30 minutes to an Hour |
Etsy | Every 10 Minutes |
BigCommerce | Every 10 Minutes |
Vend | Near Real Time |
Walmart | Every 1 Hour |
PrestaShop | Every 1 Hour |
PriceMinister (Rakuten FR) | - Every 1 Hour |
Note: We will not pull listings from your NOTHS store
Common Errors
If you cannot find products in Veeqo, please follow the common issues listed below. If none of the below applies please contact support via our live chat service or by email on helpme@support.veeqo.com with the SKU code and screenshots of the product from your store to aid with the investigation.
The relevant channel needs to be active in Veeqo
Products will not sync if your channel is inactive in Veeqo. To ensure that your channel is active please follow these steps:
Go to Settings
Select ‘Marketplace & Ecommerce Integrations’
On the left hand side you will see whether your store is Active or Inactive under ‘Status’
If you store appears to be ‘Inactive’ please go through the following steps:
Select the Inactive store
Click ‘Authorize Connection’
After that, select the toggle on the side to activate the store
Missing Products on Veeqo
If your product is missing in the inventory page please follow these steps:
Go to the Listings Page (The option under Inventory in the Main Menu)
Type in the SKU
Check that the listing has been pulled through from the store, if the listing is unlinked then please press the plus button on the side, this will create the product in Veeqo
Product details not updating
If you have updated your products on your store and the changes are not pushing over to Veeqo, this is due to the product updates option disabled in your channel settings. Please see the following steps to get this setting enabled:
Go to Settings
Marketplace & Ecommerce Integrations
Click ‘Edit’
Tick ‘Show Advanced Settings’
Scroll down to ‘How Products are Synced’
Enable ‘When a product is updated on my store, sync the changes to my Veeqo products?’
Note:
You cannot edit the product details in Veeqo when this option is turned on, the information will revert back to what you have on your store. Please see this guide for more details
We can pull product updates from all stores apart from NOTHS