Overview

The time taken for products to sync and push product updates from your store will vary depending on the channel.

Channel

Time Taken

Shopify

Every 30 Minutes

Amazon

Every 1 Hour

eBay

Every 1 Hour

Magento API2Cart

Every 1 Hour

Magento Direct

Every 30 minutes to an Hour

Etsy

Every 10 Minutes

BigCommerce

Every 10 Minutes

Vend

Near Real Time

Walmart

Every 1 Hour

PrestaShop

Every 1 Hour

PriceMinister (Rakuten FR)

- Every 1 Hour

Note! We will not pull listings from your NOTHS store


Common Errors

If you cannot find products in Veeqo, please follow the common issues listed below. If none of the below applies please contact support via our live chat service or by email on helpme@support.veeqo.com with the SKU code and screenshots of the product from your store to aid with the investigation.


The relevant channel needs to be active in Veeqo

Products will not sync if your channel is inactive in Veeqo. To ensure that your channel is active please follow these steps:

  1. Go to Settings

  2. Select ‘Marketplace & Ecommerce Integrations’

  3. On the left hand side you will see whether your store is Active or Inactive under ‘Status’

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If you store appears to be ‘Inactive’ please go through the following steps:

  1. Select the Inactive store

  2. Click ‘Authorize Connection’

  3. After that, select the toggle on the side to activate the store

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Missing Products on Veeqo

If your product is missing in the inventory page please follow these steps:

  1. Go to the Listings Page (The option under Inventory in the Main Menu)

  2. Type in the SKU

  3. Check that the listing has been pulled through from the store, if the listing is unlinked then please press the plus button on the side, this will create the product in Veeqo

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Listings from your store may come through and a product is not created along with it due to your channel settings, if you would like us to create products based off the listings automatically then please see the following steps:

  1. Go to Settings

  2. Marketplace & Ecommerce Integrations

  3. Click ‘Edit’

  4. Tick ‘Show Advanced Settings’

  5. Scroll to ‘How Listings are Synced’

  6. Ensure ‘If Veeqo can not find a matching product, then a new product will be created’ is enabled

If that option is disabled then we will leave the listing unlinked and for you to create the product and link the listings in Veeqo yourself.


Product details not updating

If you have updated your products on your store and the changes are not pushing over to Veeqo, this is due to the product updates option disabled in your channel settings. Please see the following steps to get this setting enabled:

  1. Go to Settings

  2. Marketplace & Ecommerce Integrations

  3. Click ‘Edit’

  4. Tick ‘Show Advanced Settings’

  5. Scroll down to ‘How Products are Synced’

  6. Enable ‘When a product is updated on my store, sync the changes to my Veeqo products?’

Note! You cannot edit the product details in Veeqo when this option is turned on, the information will revert back to what you have on your store. Please see this guide for more details

  • We can pull product updates from all stores apart from NOTHS

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