Before You Start
Your Magento installation version is 2.0+
You are NOT using Quick Sale products.
Your product SKUs do not contain "/" symbol.
Stock Management setting is turned ON on Magento.
Line item quantities must be whole numbers. They cannot contain any decimal places.
How to Connect
See this guide for how to connect your channel.
How does the integration work
Every 5-10 minutes, new orders will download from Magento to Veeqo;
When you ship an order on Veeqo, Magento is updated with the details. This includes the fulfilment status, any tracking numbers along with an email confirmation sent to your customer;
Every 30-60 minutes Veeqo checks for new products in Magento to download, shipments created in Magento are synced;
If Veeqo is master of stock when stock levels change in Veeqo the changes will be pushed to Magento immediately.
Channel Settings Options
Channel Settings Options
You can customise the way data is synced for your channel using a set of preset options in the channel settings, including how taxes are calculated. To do this:
Go to Settings
Click on Marketplace and Ecommerce Integrations
Click on your channel
Select edit and “show advanced settings”
Edit the sections as desired
These settings can be toggled on or off from this page. Below are the options that you will see in your channel settings:
How Listings are Synced
If the product has the same NAME then link them?
Search for a similar listing with the same SKU amongst listings from other stores and link to the product it's linked?
Let multiple listings from this store be linked to the same Veeqo product?
How Products are Synced
Pull product properties?
When a product is updated on my store, sync the changes to my Veeqo products?
Veeqo is master of price?
How Orders are Synced
When an order is shipped or cancelled in Veeqo, update my store and mark the order as 'shipped' or 'cancelled'?
Allow sending my customer a shipping confirmation email when an order is shipped via Veeqo?
Should Veeqo send an order and shipping confirmations email to your customer instead of the store?
Send shipping confirmation email and/or update the store to mark the order as shipped:
When shipping label is created
At a specific time on the ship date [set time]
Advanced (Optional): How Stock Quantity Should be Synced
Here you can set a default location, or add multiple locations as a list in order which you want Veeqo to allocate stock. For more information, please refer to this guide.
Troubleshooting
Troubleshooting
"The request failed due to the redirect."
When verifying the connection on your Magento or WooCommerce channel, you may receive this error.
This means that when we attempted to access the bridge file at /bridge2cart/bridge.php on your website, we encountered a redirect to an alternative address. Usually this will happen if you're redirecting traffic in either of the following ways:Redirecting www to non-www (or the other way around)
Redirecting non-secure connections to a secure connection (http to https)
To fix this, simply enter the end location (after it is redirected) into the URL field on the web store form in Veeqo so we check that address specifically, or modify your website configuration to avoid making redirects in the /bridge2cart/ directory.
"We cant seem to find your Bridge File, due to this we have deactivated your channel."
This means that we attempted to access the bridge file on your website located at /bridge2cart/bridge.php but we were greeted with a "404 Not Found" error. This would usually be due to the bridge file being removed on your store, so to fix this you need to re-add the bridge file to your store and re-activate the connection.
In some cases, a .htaccess file or firewall could be redirecting legitimate requests to a "404 Not Found" page so double check your .htaccess and also ensure you have our IP address allowlisted: 5.9.144.242.
If your page works on IPv6 then requests will go through it. Please allowlist the following IP addresses:
IPv4: 5.9.144.242
IPv6: 2a01:4f8:190:23e3::2/64
If the issue still persists then please contact the support team on our live chat or email us on helpme@support.veeqo.com