Before You Start
If this is the first store you are connecting to Veeqo, and you did not connect your store in the setup process, we recommend connecting the store with the most complete product catalog.
If this an additional store we recommend you check and update your product SKU codes so your products can be linked in Veeqo. This will prevent any duplicate products from being created.
IMPORTANT: If you are based in the UK, please contact our Support Team to get your TikTok store added to Veeqo
How does the TikTok integration work?
Every 10 minutes, new orders will be downloaded from TikTok to Veeqo.
When you ship an order in Veeqo, TikTok is updated with the details such as the fulfilment status and tracking numbers. This will only work if you purchase a label, NOT if you mark the order as shipped with "Other".
Shipped status and details will be updated on TikTok within 10 minutes.
Every 60 minutes, Veeqo checks for new listings in TikTok to be downloaded.
If inventory control is enabled, then stock will be pushed to TikTok every 10 minutes. To get inventory control enabled, contact support.
IMPORTANT: If you use TikTok Shipping to fulfil orders in TikTok, these orders will not sync to Veeqo. To view these orders in Veeqo, you need to set your shipping method to "Seller Shipping" in TikTok and handle fulfilment yourself.
NOTE: when you add TikTok to Veeqo, stock will not pull in from your store. If you want to track stock in Veeqo, you will need to import it manually via CSV or from another channel.
Connecting TikTok in Veeqo
To connect your TikTok store to Veeqo, see this guide.
Channel Settings
Channel settings for TikTok integration are currently limited to the default settings.
These are:
How listings are synced
Listings will be linked by SKU
How products are synced
Products will be pulled from TikTok into Veeqo
Updates to products on TikTok will not pull into Veeqo
Veeqo cannot be master of price for TikTok
How stock is synced
Stock cannot be pulled from TikTok into Veeqo
How orders are synced
Cancelling an order in Veeqo will NOT cancel the order in TikTok
Orders cancelled in TikTok WILL also be cancelled in Veeqo
FAQs
Can I use Amazon multi-channel fulfilment (MCF) for TikTok orders?
Yes, you can fulfil TikTok orders with MCF. Please note that we are unable to push the tracking number from MCF shipments to TikTok at this time. You will need to upload tracking numbers to TikTok manually.
NOTE: For more information on MCF, check out our MCF guide here for US and here for UK.
My TikTok channel says "Complete Setup". Did my connection fail?
No. While the TikTok integration is in beta, it's normal to see a "Complete Setup" label even when the channel is connected and active. There are no extra steps for you to take. After connecting, the first sync can take up to 24 hours for all products and orders to appear, depending on how many you have. If nothing has synced after 24 hours, please contact Veeqo support.
My tracking number isn't updating on TikTok after I shipped. Why?
Tracking only syncs to TikTok when you buy a label in Veeqo; it won't update if you mark the order as shipped using "Other", even if you upload a tracking number. Also check that the "Update store when order is shipped" setting is enabled under Settings → Channels → TikTok → Settings → Edit → Show advanced settings (changes apply to future orders only). If the label was bought in Veeqo with that setting enabled and tracking still hasn't pushed after a short wait, contact Veeqo support with the affected order numbers.
Can I change TikTok prices or pull stock from TikTok into Veeqo?
No. Veeqo cannot be master of price for TikTok, and stock cannot be pulled from TikTok into Veeqo (stock only pushes out from Veeqo to TikTok). Product updates made on TikTok also won't pull into Veeqo. Listings are linked by SKU.