The best way to reach us is to chat to our team through the live chat function. You can find this in-app, by clicking on the help icon and filling in the custom flow for the issue you are facing.
Or you can email us at:
helpme@support.veeqo.com
Important! For both security and verification purposes, we will need you to log into your Veeqo account to start a live chat with us OR email us from the email address that is associated with your Veeqo account. We will not be able to discuss any account specific queries until you do so.
If you want to give us a call, our phone numbers are:
US: +1-737-600-8816
UK: +44 20 3966 9127
Opening Times -
Weekdays - 8am to 1am (BST), 3am to 8pm (ET), 2am to 7pm (CT), 1am to 6pm (MT), 12am to 5pm (PT)
Weekends - 10:30am to 7pm (BST), 5:30am to 3pm (ET), 4:30am to 2pm (CT), 3:30am to 1pm (MT), 2:30am to 12pm (PT)
Top tips for support interactions
When you come in to support, fill in the ticket with as much detail as possible. Giving our agents all of the information they need upfront should help to speed up the resolution time for your query.
Please make time when you are raising an issue with support. The agent is likely to need you around to answer any questions they have about the issue you’re facing.
Try to provide screenshots or recordings of what you are experiencing. This is the best way for us to quickly understand what you’re experiencing.
It may help for you to provide details of the outcome you expected and the steps you took to get to this point. This will help us to understand the context of the issue.
Try to follow the bot flow which is most relevant to your query. This may take a few extra steps to get to a support agent but it will provide us with necessary information to complete our investigation and will help us to make our services better over time.