Veeqo

Live chat: The best way to contact us for support is via the "chat with us" function. To use this:

Click the "help" button marked with a question mark located in the top right hand corner of the Veeqo navigation bar. 

Click "Chat with us" to open a ticket with the support team.

Interact with Vera. This digital assistant has access to all of our help centre guides, as well as common troubleshooting steps and more!

If Vera can't assist, just ask to speak to a member of the team and she'll pass you through! Our average response time is less than 15 minutes via the chat bot (within office hours - detailed below).

1. Click the "help" button marked with a question mark located in the top right hand corner of the Veeqo navigation bar. 
2. Click "Chat with us" to open a ticket with the support team.
3. Interact with Vera. This digital assistant has access to all of our help centre guides, as well as common troubleshooting steps and more!
4. If Vera can't assist, just ask to speak to a member of the team and she'll pass you through! Our average response time is less than 15 minutes via the chat bot (within office hours - detailed below).

NOTE: For information on how to get the best our of Vera, check out this <a href="https://help.veeqo.com/en/articles/12147929-vera-your-ai-digital-assistant">guide</a>!

Alternatively, you can contact the support team via the following: ​

Support team email: ​<a href="mailto:helpme@support.veeqo.com" rel="nofollow noopener noreferrer" target="_blank">helpme@support.veeqo.com</a> ​US Support phone: +1-737-600-8816

UK Support phone: +44 20 3966 9127

IMPORTANT: For both security and verification purposes, we will need you to log into your Veeqo account to start a live chat with us OR email us from the email address that is associated with your Veeqo account. We will not be able to discuss any account specific queries until you do so.

(Note: These hours indicate when human support agents are available. Outside of these hours our help centre guides and AI chatbot remain accessible 24/7.)

When you raise an issue with support please provide as much detail as possible. Giving our agents all of the information they need upfront should help to speed up the resolution time for your query.

Please make time when you are raising an issue with support. The agent is likely to need you around to answer any questions they have about the issue you’re facing.

Try to provide screenshots or recordings of what you are experiencing. This is the best way for us to quickly understand what you’re experiencing.

It may help for you to provide details of the outcome you expected and the steps you took to get to this point. This will help us to understand the context of the issue.

1. When you raise an issue with support please provide as much detail as possible. Giving our agents all of the information they need upfront should help to speed up the resolution time for your query.
2. Please make time when you are raising an issue with support. The agent is likely to need you around to answer any questions they have about the issue you’re facing.
3. Try to provide screenshots or recordings of what you are experiencing. This is the best way for us to quickly understand what you’re experiencing.
4. It may help for you to provide details of the outcome you expected and the steps you took to get to this point. This will help us to understand the context of the issue.

You can view your previous messages and follow up on existing tickets you have with Support. To do this:

Click "Chat with us" to open the support menu.

You should see a list of all previous conversations with the team. Just click on a message to re-open it!

1. Click the "help" button marked with a question mark located in the top right hand corner of the Veeqo navigation bar. 
2. Click "Chat with us" to open the support menu.
3. Click "Messages" in the bottom menu.

4. You should see a list of all previous conversations with the team. Just click on a message to re-open it!

If you're having issues with your Veeqo account, then get in touch with our support department.

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