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How to contact us

If you're having issues with your Veeqo account, then get in touch with our support department.

Updated this week


Live chat: The best way to contact us for support is via the "chat with us" function. To use this, click the "help" button marked with a question mark located in the top right hand corner of the Veeqo navigation bar. Then, click "Chat with us" to open a ticket with the support team and do the following:

Step 1: Try out the VeeqoBot!
Step 2: Select "connect to an agent" if you still require help.

Alternatively, you can contact the support team via the following:

Support team email: ​helpme@support.veeqo.com
US Support phone: +1-737-600-8816

UK Support phone: +44 20 3966 9127

Important! For both security and verification purposes, we will need you to log into your Veeqo account to start a live chat with us OR email us from the email address that is associated with your Veeqo account. We will not be able to discuss any account specific queries until you do so.

Support opening Times -

(Note: These hours indicate when human support agents are available. Outside of these hours our help centre guides and AI chatbot remain accessible 24/7.)

UK

US

Weekdays

  • UK (BST): 8:00 AM - 1:00 AM

  • US (ET): 3:00 AM - 8:00 PM

  • US (CT): 2:00 AM - 7:00 PM

  • US (MT): 1:00 AM - 6:00 PM

  • US (PT): 12:00 AM - 5:00 PM

Weekend

  • UK (BST): 10:30 AM - 7:00 PM

  • US (ET): 5:30 AM - 3:00 PM

  • US (CT): 4:30 AM - 2:00 PM

  • US (MT): 3:30 AM - 1:00 PM

  • US (PT): 2:30 AM - 12:00 PM


Top tips for support interactions

  1. When you raise an issue with support please provide as much detail as possible. Giving our agents all of the information they need upfront should help to speed up the resolution time for your query.

  2. Please make time when you are raising an issue with support. The agent is likely to need you around to answer any questions they have about the issue you’re facing.

  3. Try to provide screenshots or recordings of what you are experiencing. This is the best way for us to quickly understand what you’re experiencing.

  4. It may help for you to provide details of the outcome you expected and the steps you took to get to this point. This will help us to understand the context of the issue.

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