Connecting eBay in Veeqo
To set up your eBay store in Veeqo, see this guide.
Channel Settings
Channel Settings
You can customise the way data is synced for your channel using a set of preset options in the channel settings, including how taxes are calculated. To do this:
Go to Settings
Click on Marketplace and Ecommerce Integrations
Click on your channel
Select edit and “show advanced settings”
Edit the sections as desired
These settings can be toggled on or off from this page. Below are the options that you will see in your channel settings:
How Listings are Synced
If the product has the same NAME then link them?
Search for a similar listing with the same SKU amongst listings from other stores and link to the product it's linked?
Let multiple listings from this store be linked to the same Veeqo product?
How Products are Synced
When my stock reaches 0 in Veeqo, end my auction listings?
When a product is updated on my store, sync the changes to my Veeqo products?
Veeqo is master of price?
How Stock is Synced
Download stock levels from this store and use them in Veeqo?
If stock levels in Veeqo change should this store be updated?
How Orders are Synced
Sync my historic orders?
When an order is shipped or cancelled in Veeqo, update my store and mark the order as 'shipped' or 'cancelled'?
Allow sending my customer a shipping confirmation email when an order is shipped via Veeqo?
When orders are synced, adjust the tax amount based on the shipping country of the order? This should be enabled if you want to calculate taxes based on country rates which can be set in your General Settings
Send shipping confirmation email and/or update the store to mark the order as shipped:
When shipping label is created
At a specific time on the ship date [set time]
Advanced (Optional): How Stock Quantity Should be Synced
Here you can set a default location, or add multiple locations as a list in order which you want Veeqo to allocate stock. For more information, please refer to this guide
Add a SKU to eBay listings
To create a SKU for your eBay listings, check out this guide.
Bulk update SKU codes on Ebay
Tip: eBay suggests for merchants with SKU codes to use there Merchant integration platform - a bulk management tool for high-volume sellers
FAQs
FAQs
How often do you pull in orders?
We pull orders every 10 minutes
How often do you pull in new products?
We pull new products every 60 minutes
How often do you pull in product updates or changes?
We pull product updates every 60 minutes. If updates are not syncing then please ensure the following setting is enabled.
You can do this by:
Click into your eBay Store
Click Edit.
Scroll to section 2 and you will see this setting
Do you pull historical orders?
Yes, we pull the last 90 days of historical orders
Do you pull refunds?
At the moment, we do not pull refunds into Veeqo from eBay.
Do you pull cancelled order statuses?
Yes, we now pull cancelled order statuses from eBay into Veeqo. Similarly, if you cancel an order in Veeqo, the cancelled status will push to your store.
Do you pull cost prices from eBay?
At the moment, we do not pull the cost prices through from eBay
Is it possible to push stock from a particular location depending on the customers state?
Currently this is not possible. Veeqo will push stock to your store based on the location that you have attached to your store. Please click here to learn more on adding locations to your stores.
Do you pull in customer notes?
Yes we do, this will be against the customer notes on the order in Veeqo.
Can I push a full or partial refund from Veeqo to eBay?
At the moment it isn't possible to push any state of refunds to your eBay store, you will need to perform this action on eBay directly.
Where can I find my Ebay sales record number on Veeqo?
Following a change on eBay, Veeqo no longer pulls the Sales Record Number. The number pulled to Veeqo is the order number.
Troubleshooting
Often eBay syncing issues can have some common solutions. If you’re having issues with your eBay store, check out these troubleshooting guides: