Skip to main content

Shopify Overview

Updated this week

Before You Start

Before you connect Shopify to Veeqo, check the following:

  • Your SKUs are in the correct format. If applicable, your SKUs should match your other channels to ensure listings are linked together correctly. To update your SKUs in bulk on Shopify, check out this guide

  • You have Inventory Tracking enabled on Shopify. This is required if you want Veeqo to track your stock. Check out this guide for more information

How to Connect Shopify

To set up your Shopify store in Veeqo, see this guide.
​

Channel Settings Options

You can customise the way data is synced for your channel using a set of preset options in the channel settings, including how taxes are calculated. To do this:

  1. Go to Settings

  2. Click on Marketplace and Ecommerce Integrations

  3. Click on your channel

  4. Select edit and “show advanced settings”

  5. Edit the sections as desired

These settings can be toggled on or off from this page. Below are the options that you will see in your channel settings:

  1. How Listings are Synced

    • If the product has the same NAME then link them?

    • Search for a similar listing with the same SKU amongst listings from other stores and link to the product it's linked?

    • Let multiple listings from this store be linked to the same Veeqo product?

  2. How Products are Synced

    • Import cost price?

    • Import HS code and country of origin details?

    • Import product tags?

    • When a product is updated on my store, sync the changes to my Veeqo products?

    • Veeqo is master of price?

  3. How Stock is Synced

    • Download stock levels from this store and use them in Veeqo?

    • If stock levels in Veeqo change should this store be updated?

  4. How Orders are Synced

    1. Sync my historic orders?

    2. Sync my unpaid orders?

    3. Import order tags?

    4. Import fraud analysis?

    5. Import order edits? - Use this setting to import address edits from Shopify!

    6. When an order is shipped or cancelled in Veeqo, update my store and mark the order as 'shipped' or 'cancelled'?

    7. Allow sending my customer a shipping confirmation email when an order is shipped via Veeqo?

    8. Should Veeqo send an order and shipping confirmations email to your customer instead of the store?

    9. Send shipping confirmation email and/or update the store to mark the order as shipped:

      1. When shipping label is created

      2. At a specific time on the ship date [set time]​

  5. Advanced (Optional): How Stock Quantity Should be Synced

    Here you can set a default location, or add multiple locations as a list in order which you want Veeqo to allocate stock. For more information, please refer to this guide. You can also set how quantity should be synced:

    1. Max. quantity to advertise

    2. Min. threshold quantity

    3. % of quantity to send to channel:

    4. Always set to:


​Other Common Queries

Pulling Shopify Order Tags

For order tags to pull into Veeqo, please ensure that 'Import order tags?' is enabled in the channel settings. To check this please follow these steps:

  1. Go to Settings > Marketplace & Ecommerce Integrations

  2. Select your Shopify store

  3. Click 'Edit'

  4. Tick 'Show advanced settings'

  5. There will be an option called 'Import order tags' underneath 'How orders are synced'

NOTE:
Veeqo pulls new tags if an order was pulled to Veeqo and tags were added to the order on Shopify's side while status is still processing.

Veeqo doesn't pull new tags if the order on Shopify store is shipped and after that new tags were added.

Pulling pre-orders from Shopify

Veeqo will allow you to accept pre-orders from Shopify for products that you currently have no physical stock for in your location. For more information, check out this guide

Shopify Tips

There is an option to add a tip to an order on the payment page when a customer checks out on Shopify. Find more about it. In Veeqo:

  • Veeqo creates a product with title 'Tip' once first tip is imported with an order

  • All further tips will be linked to that exact product

  • 'Tip' product has infinity stock

  • Amount of each tip will be in order line item

  • You can use 'Tip' product in your further reports in Veeqo

Shopify Fraud Analysis

Shopify’s fraud analysis helps you identify orders that could be fraudulent. Having that visibility in Veeqo allows you to review high-risk orders and avoid potential chargebacks.

Orders are pulled in with:

Red tag for High Risk

Yellow tag for Medium Risk

Green tag for Low Risk

Internal notes are also added for more in-depth details about the order and why it has been flagged.

NOTE: Detailed fraud analysis will appear in your internal notes, this may impact templates if internal notes are used anywhere.

To enable this feature:

  1. Head to Settings and select Marketplace & ecommerce integrations

  2. Select the Shopify store you want to enable fraud analysis for, and head to the edit tab and tick the show advanced setting box

  3. Scroll down and find HOW ORDERS AND SYNCED. Select the Import fraud analysis toggle to turn it on

Now all of your Shopify orders will have a new tag and internal note letting you and your team know what the fraud status is.

Overselling on Shopify

Shopify allows customers on your Shopify store to add more than what you have in stock.

For example, if you have only 10 of a product in stock then the customer can only add 10 to the basket when they first create the order.

However if you go into the basket, you are able to add more and click save to increase the total ordered. So if they added 5, then it would be 15 in total; despite the previous page saying you only have 10 in stock.

This is an issue on Shopify's side and they have the this Help Guide to help resolve the issue.

Shopify Pre-Orders

Your pre-orders will come into Veeqo as "Waiting For Stock" and therefore sit separately from your "Ready To Ship" orders, to avoid any confusion.

NOTE: ​Veeqo must be Master of Inventory for the above process to work. If Veeqo is not Master of Stock then all orders will be assumed Ready to Ship

​To enable pre-orders:

  1. Log into your Shopify Admin

  2. Go to Products > Inventory

  3. Find the product you want to accept pre-orders for and scroll to the inventory section

  4. Set a checkmark for the options "Track quantity" and "Continue selling when out of stock"

  5. Click Save.

Orders for these pre-order products will go into Waiting For Stock. Once you receive stock, Veeqo will automatically assign stock based on oldest order first until all available stock is allocated. Shopify has a great guide that makes it clear on your store that this product is on a backorder basis.

FAQ’s

How often do you pull in orders?
We pull orders near real time.
​
​How often do you pull in new products?
We pull new products every 30 minutes.
​
​How often do you pull in product updates or changes?
We pull product updates every 30 minutes. If updates are not syncing then please ensure the following setting is enabled.

Screenshot 2023-03-30 at 12.25.45.png

You can do this by:
​

  1. Head to Marketplace & ecommerce integrations

  2. Click into your Shopify Store

  3. Click Edit.

  4. Tick show advanced settings

  5. Scroll to section 2 and you will see this setting


​Do you pull historical orders?
Yes, we pull historical orders from the time the store was created
​
​Do you pull refunds or cancelled order statuses?
At the moment, we do not pull refunds into Veeqo from Shopify however we do pull the cancelled status. If you were to refund an order in Veeqo, Veeqo will push the refund to your store.
​
​Do you pull cost prices from Shopify?
Yes, we can pull your cost prices from Shopify. If updates are not syncing then please ensure the following setting is enabled.

Screenshot 2023-03-30 at 12.24.22.png

You can do this by:

  1. Head to Marketplace & ecommerce integrations

  2. Click into your Shopify Store

  3. Click Edit.

  4. Tick show advanced settings

  5. Scroll to section 2 and you will see this setting.


​Is it possible to push stock from a particular location depending on the customers state?
Currently, this is not possible. Veeqo will push stock to your store based on the location that you have attached to your store. Please click here to learn more on adding locations to your stores.
​
​Do you pull in gift messages?
Yes we do, this will be against the line item notes on the order in Veeqo. If your gift messages are set against customer notes in Shopify, they will pull in to the internal notes in Veeqo.
​
​Can I push a full or partial refund from Veeqo to Shopify?
Yes, we can push both partial and full refunds to your Shopify store.
​
​Why can’t I see Orders from all of my Marketplaces?
Each Marketplace will need to be integrated into Veeqo separately. Please see this guide on how to add your Shopify stores.
​

Why does my Shopify store keep deactivating?
If youe Shopify store keeps deactivating, it is likely something wrong with your store URL - especially if you are using any type of redirects on your page. To fix this, adjust the URL in your Veeqo Shopify settings to the URL that you see on your Store when you are viewing your store as an Admin:

  1. Go to Settings (in Shopify, not Veeqo)

  2. Click Domains

  3. You'll see the URL that you should use.

For reference, the URL that is correct usually looks like: https://shop-name-xxx.myshopify.com/
​
​

Troubleshooting

Often Shopify syncing issues can have some common solutions. If you’re having issues with your Shopify store, check out these troubleshooting guides:

Related Articles
Shopify POS and Multilocation Overview
Amazon Overview
eBay Overview
Magento Overview
TikTok Overview
Did this answer your question?