Connecting Shopify in Veeqo
To set up your Shopify store in Veeqo, see this guide.
Enabling Inventory Tracking on Shopify listings before making Veeqo dictate stock
To enable inventory tracking on your Shopify listings, check out this guide.
Bulk update SKU codes on Shopify
Please see the guidance on Bulk editing products and variants
Shopify order tags support
To see when we pull order tags from Shopify, check out this guide
Shopify Pre-Orders support
Veeqo will allow you to accept pre-orders from Shopify for products that you currently have no physical stock for in your location. For more information, check out this guide
FAQ’s
How often do you pull in orders?
We pull orders near real time.
How often do you pull in new products?
We pull new products every 30 minutes.
How often do you pull in product updates or changes?
We pull product updates every 30 minutes. If updates are not syncing then please ensure the following setting is enabled.
You can do this by:
Click into your Shopify Store
Click Edit.
Tick show advanced settings
Scroll to section 2 and you will see this setting
Do you pull historical orders?
Yes, we pull historical orders from the time the store was created
Do you pull refunds or cancelled order statuses?
At the moment, we do not pull refunds into Veeqo from Shopify however we do pull the cancelled status. If you were to refund an order in Veeqo, Veeqo will push the refund to your store.
Do you pull cost prices from Shopify?
Yes, we can pull your cost prices from Shopify. If updates are not syncing then please ensure the following setting is enabled.
You can do this by:
Click into your Shopify Store
Click Edit.
Tick show advanced settings
Scroll to section 2 and you will see this setting.
Is it possible to push stock from a particular location depending on the customers state?
Currently, this is not possible. Veeqo will push stock to your store based on the location that you have attached to your store. Please click here to learn more on adding locations to your stores.
Do you pull in gift messages?
Yes we do, this will be against the line item notes on the order in Veeqo. If your gift messages are set against customer notes in Shopify, they will pull in to the internal notes in Veeqo.
Can I push a full or partial refund from Veeqo to Shopify?
Yes, we can push both partial and full refunds to your Shopify store.
Why can’t I see Orders from all of my Marketplaces?
Each Marketplace will need to be integrated into Veeqo separately. Please see this guide on how to add your Shopify stores.
Troubleshooting
Often Shopify syncing issues can have some common solutions. If you’re having issues with your Shopify store, check out these troubleshooting guides: