Before You Start
Before you connect Shopify to Veeqo, check the following:
Your SKUs are in the correct format.
If applicable, your SKUs should match your other channels to ensure listings are linked together correctly. To update your SKUs in bulk on Shopify, check out this guide
You have Inventory Tracking enabled on Shopify
This is required if you want Veeqo to track your stock. Check out this guide for more information
How to Connect Shopify
To set up your Shopify store in Veeqo, see this guide.
Channel Settings Options
Channel Settings Options
You can customise the way data is synced for your channel using a set of preset options in the channel settings, including how taxes are calculated. To do this:
Go to Settings
Click on Marketplace and Ecommerce Integrations
Click on your channel
Select edit and “show advanced settings”
Edit the sections as desired
These settings can be toggled on or off from this page. Below are the options that you will see in your channel settings:
How Listings are Synced
If the product has the same NAME then link them?
Search for a similar listing with the same SKU amongst listings from other stores and link to the product it's linked?
Let multiple listings from this store be linked to the same Veeqo product?
How Products are Synced
Import cost price?
Import HS code and country of origin details?
Import product tags?
When a product is updated on my store, sync the changes to my Veeqo products?
Veeqo is master of price?
How Stock is Synced
Download stock levels from this store and use them in Veeqo?
If stock levels in Veeqo change should this store be updated?
How Orders are Synced
Sync my historic orders?
Sync my unpaid orders?
Import order tags?
Import fraud analysis?
Import order edits (address details only)?
When an order is shipped or cancelled in Veeqo, update my store and mark the order as 'shipped' or 'cancelled'?
Allow sending my customer a shipping confirmation email when an order is shipped via Veeqo?
Should Veeqo send an order and shipping confirmations email to your customer instead of the store?
Send shipping confirmation email and/or update the store to mark the order as shipped:
When shipping label is created
At a specific time on the ship date [set time]
Advanced (Optional): How Stock Quantity Should be Synced
Here you can set a default location, or add multiple locations as a list in order which you want Veeqo to allocate stock. For more information, please refer to this guide. You can also set how quantity should be synced:
Max. quantity to advertise
Min. threshold quantity
% of quantity to send to channel:
Always set to:
Other
Pulling Shopify Order Tags
To see when we pull order tags from Shopify, check out this guide
Pulling pre-orders from Shopify
Veeqo will allow you to accept pre-orders from Shopify for products that you currently have no physical stock for in your location. For more information, check out this guide
FAQ’s
How often do you pull in orders?
We pull orders near real time.
How often do you pull in new products?
We pull new products every 30 minutes.
How often do you pull in product updates or changes?
We pull product updates every 30 minutes. If updates are not syncing then please ensure the following setting is enabled.
You can do this by:
Click into your Shopify Store
Click Edit.
Tick show advanced settings
Scroll to section 2 and you will see this setting
Do you pull historical orders?
Yes, we pull historical orders from the time the store was created
Do you pull refunds or cancelled order statuses?
At the moment, we do not pull refunds into Veeqo from Shopify however we do pull the cancelled status. If you were to refund an order in Veeqo, Veeqo will push the refund to your store.
Do you pull cost prices from Shopify?
Yes, we can pull your cost prices from Shopify. If updates are not syncing then please ensure the following setting is enabled.
You can do this by:
Click into your Shopify Store
Click Edit.
Tick show advanced settings
Scroll to section 2 and you will see this setting.
Is it possible to push stock from a particular location depending on the customers state?
Currently, this is not possible. Veeqo will push stock to your store based on the location that you have attached to your store. Please click here to learn more on adding locations to your stores.
Do you pull in gift messages?
Yes we do, this will be against the line item notes on the order in Veeqo. If your gift messages are set against customer notes in Shopify, they will pull in to the internal notes in Veeqo.
Can I push a full or partial refund from Veeqo to Shopify?
Yes, we can push both partial and full refunds to your Shopify store.
Why can’t I see Orders from all of my Marketplaces?
Each Marketplace will need to be integrated into Veeqo separately. Please see this guide on how to add your Shopify stores.
Why does my Shopify store keep deactivating?
If youe Shopify store keeps deactivating, it is likely something wrong with your store URL - especially if you are using any type of redirects on your page. To fix this, adjust the URL in your Veeqo Shopify settings to the URL that you see on your Store when you are viewing your store as an Admin:
Go to Settings (in Shopify, not Veeqo)
Click Domains
You'll see the URL that you should use.
For reference, the URL that is correct usually looks like: https://shop-name-xxx.myshopify.com/
Troubleshooting
Often Shopify syncing issues can have some common solutions. If you’re having issues with your Shopify store, check out these troubleshooting guides: