To set up your Amazon store in Veeqo, see this guide.
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There are two options for Veeqo to calculate tax on your orders with Amazon. For more information on this, check out this guide.
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To turn off the active listings report from Amazon, follow this guide.
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Check out the following guides to see the benefits we offer for shipping your Amazon orders through Veeqo:
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How often do you pull in orders?
We import orders as soon as a notification is received from Amazon, which can take up to 1 hour.

Where pending orders are enabled for your channel, Amazon orders in the 'awaiting payment' status are expected to take up to 15 minutes to pull into Veeqo.
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​How often do you pull in new products?
We pull new products every 60 minutes
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​How often do you pull in product updates or changes?
We pull product updates every 60 minutes. If updates are not syncing then please ensure the following setting is enabled.

You can do this by:

​Do you pull historical orders?
Yes, we pull the last 30 days of historical orders
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​Do you pull cancelled order statuses?
When we import a new order and it doesn't exist in Veeqo yet, if the status is 'cancelled' we won't import it.

If the order already exists and status in Amazon is changed to 'cancelled', we change status in Veeqo to 'cancelled' as well. This avoid sellers fulfilling a cancelled order.

Do you pull refunds from Amazon?

At the moment it isn't possible to push any state of refunds to your Amazon store, you will need to perform this action on Amazon directly.

​Do you pull cost prices from Amazon?
At the moment, we do not pull the cost prices through for Amazon
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​Is it possible to push stock from a particular location depending on the customers state?
Currently this is not possible. Veeqo will push stock to your store based on the location that you have attached to your store. Please click here to learn more on adding locations to your stores.
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​Do you pull in gift messages?
Yes we do, this will be against the line item notes on the order in Veeqo.

Do you pull custom order detail?
At the moment, we do not pull custom orders information from Amazon orders
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​Can I push a full or partial refund from Veeqo to Amazon?
At the moment it isn't possible to push any state of refunds to your Amazon store, you will need to perform this action on Amazon directly.
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​Why can’t I see Orders from all of my Marketplaces?
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Each Marketplace will need to be integrated into Veeqo separately. Please see this guide on how to add your Amazon stores

Often Amazon syncing issues can have some common solutions. If you’re having issues with your Amazon store, check out these troubleshooting guides: