Connecting Amazon in Veeqo
To set up your Amazon store in Veeqo, see this guide.
How does Amazon integration work?
Every 10 minutes, new orders will be download from Amazon to Veeqo. If pending orders are enabled for your channel, Amazon orders in the 'awaiting payment' status may take up to 15 minutes to pull in
When you ship an order in Veeqo, Amazon is updated with the details. This includes the fulfillment status and tracking numbers
Every 60 minutes, Veeqo checks for new listings in Amazon to be downloaded.
If inventory control is enabled, when stock levels change for a product in Veeqo, the changes will be pushed to Amazon immediately.
If you sell on international Amazon stores you'll need to add a separate store for each country, even if your international stores are connected to one Amazon Seller Account
When you ship an Amazon order in Veeqo it will update your store within 60 minutes.
Channel Settings
You can customise the way data is synced for your channel using a set of preset options in the channel settings, including how taxes are calculated. To do this:
Go to Settings
Click on Marketplace and Ecommerce Integrations
Click on your channel
Select edit and “show advanced settings”
Edit the sections as desired
These settings can be toggled on or off from this page. Below are the options that you will see in your channel settings:
How listings are synced
How listings are synced
If the product has the same NAME then link them?
Search for a similar listing with the same SKU amongst listings from other stores and link to the product it's linked?
Let multiple listings from this store be linked to the same Veeqo product?
How products are synced
How products are synced
When a product is updated on my store, sync the changes to my Veeqo products?
Create Product Brands From This Store?
Veeqo is master of price?
How stock is synced
How stock is synced
Download stock levels from this store and use them in Veeqo?
If stock levels in Veeqo change should this store be updated?
How orders are synced
How orders are synced
Enable Amazon Tax Calculation Service? This should be enabled if you want Veeqo to pull taxes from Amazon.
Sync my pending orders?
Sync my historic orders?
When an order is shipped or cancelled in Veeqo, update my store and mark the order as 'shipped' or 'cancelled'?
Send shipping confirmation email and/or update the store to mark the order as shipped:
When shipping label is created
At a specific time on the ship date [set time]
FBA orders
FBA orders
Sync FBA orders?
Advanced (optional): how stock quantity should be synced
Advanced (optional): how stock quantity should be synced
Here you can set a default location, or add multiple locations as a list in order which you want Veeqo to allocate stock. For more information, please refer to this guide
Other Amazon Channel Information and Options
Turning off the Active Listings Report email from Amazon
Turning off the Active Listings Report email from Amazon
If you are getting daily emails about your active listings on Amazon, you may have the Active Listings Report enabled in Seller Central. This can be triggered by connecting your Seller Central account to other software.
To disable this:
Log in to Seller Central.
Click Settings(top right of the screen)
Click on Notification Preferences.
Scroll down to the Reports section and click on the Edit button.
Un-check the Open Listings Report.
Click on "Save"
Amazon Prime and Premium Shipping
Amazon Prime and Premium Shipping
Veeqo displays your orders delivery methods as part of the orders table. Here, you can easily identify which of your orders are Amazon Prime, Amazon Premium, or standard shipping.
Check out the "Delivery" column to check your order's delivery requirements:
Enabling Taxes from Amazon
Enabling Taxes from Amazon
IMPORTANT: We cannot provide you with tax information or tax advice, it is your responsibility to ensure any taxable income is correctly reported. If in doubt, you should seek independent professional advice. Figures in this guide are purely for the purpose of visualising the functionality within Veeqo and are not an accurate representation of the taxes you should apply to your orders.
You can set tax rates per product and country in Seller Central and Amazon will calculate your tax per invoice. To enable this:
Go to Settings
Select Marketplace and ecommerce integrations
Click on Amazon > edit and show advanced settings
Turn on the setting which says "Enable Amazon VAT Calculation Service"
Veeqo will now pull the tax information per order.
Bulk update SKU codes on Amazon
Bulk update SKU codes on Amazon
Benefits of shipping your Amazon orders with Veeqo
Benefits of shipping your Amazon orders with Veeqo
Check out the following guides to see the benefits we offer for shipping your Amazon orders through Veeqo:
Estimated Delivery Time For Amazon Listings
Estimated Delivery Time For Amazon Listings
By default Amazon sets products to be dispatched within 2 days, but it is possible in some listings for you to amend this in Amazon.
If your listings use a different value, then you can set this in Veeqo for your product in the details tab of the product. We are not able to pull this value from Amazon, so you will need to set it in Veeqo even if you have already done it Amazon.
if you do not set this figure in veeqo then the handling time will be reset to the 2-day default every time we send inventory updates for this listing
How to set Estimated Delivery Times for products sold on Amazon
Head to the Inventory page and click into the Product you want to amend.
Click Edit on the shipping details section of the product
Enter your expected handling time in the text box provided under "Days to Ship (Estimated Delivery):"
Click Save changes to confirm
FAQs
FAQs
How often do you pull in product updates or changes?
We pull product updates every 60 minutes. If updates are not syncing then please ensure the following setting is enabled.
You can do this by:
Click into your Amazon Store
Click Edit.
Scroll to section 2 and you will see this setting
Do you pull historical orders?
Yes, we pull the last 60 days of orders by default. You can enable "pull historical orders" in channel settings to increase this to 90 days.
Do you pull cancelled order statuses?
When we import a new order and it doesn't exist in Veeqo yet, if the status is 'cancelled' we won't import it.
If the order already exists and status in Amazon is changed to 'cancelled', we change status in Veeqo to 'cancelled' as well. This avoid sellers fulfilling a cancelled order.
Do you pull refunds from Amazon?
At the moment it isn't possible to push any state of refunds to your Amazon store, you will need to perform this action on Amazon directly.
Do you pull cost prices from Amazon?
At the moment, we do not pull the cost prices through for Amazon
Do you pull in gift messages?
Yes we do, this will be against the line item notes on the order in Veeqo.
Do you pull custom order detail?
At the moment, we do not pull custom orders information from Amazon orders
Can I push a full or partial refund from Veeqo to Amazon?
At the moment it isn't possible to push any state of refunds to your Amazon store, you will need to perform this action on Amazon directly.
Why are my orders not pulling in?
To avoid discrepancies in fulfilment status, it is important that your listings were created in the correct category (FBA or FBM). If you have any listings which were created for FBA and then converted to FBM, you will need to remake these as FBM listings. Not doing so can result in orders not syncing, or pulling in using FBA listings.
Why can’t I see orders from all of my Marketplaces?
Each Marketplace will need to be integrated into Veeqo separately. Please see this guide on how to add your Amazon stores
Note: that for America’s Marketplaces (Ex: Amazon.com.mx and Amazon.ca ) you will only be able to fulfil from a warehouse based in the United States.
Troubleshooting
Often Amazon syncing issues can have some common solutions. If you’re having issues with your Amazon store, check out these troubleshooting guides: