Connecting Amazon in Veeqo
To set up your Amazon store in Veeqo, see this guide.
Taxes on Amazon orders
There are two options for Veeqo to calculate tax on your orders with Amazon. For more information on this, check out this guide.
Turning off the Active Listings Report email from Amazon
To turn off the active listings report from Amazon, follow this guide.
Bulk update SKU codes on Amazon
Benefits of shipping your Amazon orders with Veeqo
Check out the following guides to see the benefits we offer for shipping your Amazon orders through Veeqo:
FAQs
FAQs
How often do you pull in orders?
We import orders as soon as a notification is received from Amazon, which can take up to 1 hour.
Where pending orders are enabled for your channel, Amazon orders in the 'awaiting payment' status are expected to take up to 15 minutes to pull into Veeqo.
How often do you pull in new products?
We pull new products every 60 minutes
How often do you pull in product updates or changes?
We pull product updates every 60 minutes. If updates are not syncing then please ensure the following setting is enabled.
You can do this by:
Click into your Amazon Store
Click Edit.
Scroll to section 2 and you will see this setting
Do you pull historical orders?
Yes, we pull the last 60 days of orders by default. You can enable "pull historical orders" in channel settings to increase this to 90 days.
Do you pull cancelled order statuses?
When we import a new order and it doesn't exist in Veeqo yet, if the status is 'cancelled' we won't import it.
If the order already exists and status in Amazon is changed to 'cancelled', we change status in Veeqo to 'cancelled' as well. This avoid sellers fulfilling a cancelled order.
Do you pull refunds from Amazon?
At the moment it isn't possible to push any state of refunds to your Amazon store, you will need to perform this action on Amazon directly.
Do you pull cost prices from Amazon?
At the moment, we do not pull the cost prices through for Amazon
Is it possible to push stock from a particular location depending on the customers state?
Currently this is not possible. Veeqo will push stock to your store based on the location that you have attached to your store. Please click here to learn more on adding locations to your stores.
Do you pull in gift messages?
Yes we do, this will be against the line item notes on the order in Veeqo.
Do you pull custom order detail?
At the moment, we do not pull custom orders information from Amazon orders
Can I push a full or partial refund from Veeqo to Amazon?
At the moment it isn't possible to push any state of refunds to your Amazon store, you will need to perform this action on Amazon directly.
Why are my orders not pulling in?
To avoid discrepancies in fulfilment status, it is important that your listings were created in the correct category (FBA or FBM). If you have any listings which were created for FBA and then converted to FBM, you will need to remake these as FBM listings. Not doing so can result in orders not syncing, or pulling in using FBA listings.
Why can’t I see Orders from all of my Marketplaces?
Each Marketplace will need to be integrated into Veeqo separately. Please see this guide on how to add your Amazon stores
Note: that for America’s Marketplaces (Ex: Amazon.com.mx and Amazon.ca ) you will only be able to fulfil from a warehouse based in the United States.
Troubleshooting
Often Amazon syncing issues can have some common solutions. If you’re having issues with your Amazon store, check out these troubleshooting guides: