Connecting Amazon in Veeqo
To set up your Amazon store in Veeqo, see this guide.
How does Amazon integration work?
Every 10 minutes, new orders will be download from Amazon to Veeqo.
When you ship an order in Veeqo, Amazon is updated with the details. This includes the fulfillment status, any tracking numbers along with an email confirmation sent to your customer.
Every 60 minutes, Veeqo checks for new listings in Amazon to be downloaded.
When stock levels change for a product in Veeqo, the changes will be pushed to Amazon immediately.
If you sell on international Amazon stores you'll need to add a separate store for each country, even if your international stores are connected to one Amazon Seller Account
When you ship an Amazon order in Veeqo it will update your store within 60 minutes.
Channel Settings
Channel Settings
You can customise the way data is synced for your channel using a set of preset options in the channel settings, including how taxes are calculated. To do this:
Go to Settings
Click on Marketplace and Ecommerce Integrations
Click on your channel
Select edit and “show advanced settings”
Edit the sections as desired
These settings can be toggled on or off from this page. Below are the options that you will see in your channel settings:
How Listings are Synced
If the product has the same NAME then link them?
Search for a similar listing with the same SKU amongst listings from other stores and link to the product it's linked?
Let multiple listings from this store be linked to the same Veeqo product?
How Products are Synced
When a product is updated on my store, sync the changes to my Veeqo products?
Create Product Brands From This Store?
Veeqo is master of price?
How Stock is Synced
Download stock levels from this store and use them in Veeqo?
If stock levels in Veeqo change should this store be updated?
How Orders are Synced
Enable Amazon Tax Calculation Service? This should be enabled if you want Veeqo to pull taxes from Amazon.
Sync my pending orders?
Sync my historic orders?
When an order is shipped or cancelled in Veeqo, update my store and mark the order as 'shipped' or 'cancelled'?
When orders are synced, adjust the tax amount based on the shipping country of the order? This should be enabled if you want to calculate taxes based on country rates which can be set in your General Settings
Send shipping confirmation email and/or update the store to mark the order as shipped:
When shipping label is created
At a specific time on the ship date [set time]
FBA Orders
Sync FBA orders?
Advanced (Optional): How Stock Quantity Should be Synced
Here you can set a default location, or add multiple locations as a list in order which you want Veeqo to allocate stock. For more information, please refer to this guide
Turning off the Active Listings Report email from Amazon
To turn off the active listings report from Amazon, follow this guide.
Bulk update SKU codes on Amazon
Benefits of shipping your Amazon orders with Veeqo
Check out the following guides to see the benefits we offer for shipping your Amazon orders through Veeqo:
FAQs
FAQs
How often do you pull in orders?
We import orders as soon as a notification is received from Amazon, which can take up to 1 hour.
Where pending orders are enabled for your channel, Amazon orders in the 'awaiting payment' status are expected to take up to 15 minutes to pull into Veeqo.
How often do you pull in new products?
We pull new products every 60 minutes
How often do you pull in product updates or changes?
We pull product updates every 60 minutes. If updates are not syncing then please ensure the following setting is enabled.
You can do this by:
Click into your Amazon Store
Click Edit.
Scroll to section 2 and you will see this setting
Do you pull historical orders?
Yes, we pull the last 60 days of orders by default. You can enable "pull historical orders" in channel settings to increase this to 90 days.
Do you pull cancelled order statuses?
When we import a new order and it doesn't exist in Veeqo yet, if the status is 'cancelled' we won't import it.
If the order already exists and status in Amazon is changed to 'cancelled', we change status in Veeqo to 'cancelled' as well. This avoid sellers fulfilling a cancelled order.
Do you pull refunds from Amazon?
At the moment it isn't possible to push any state of refunds to your Amazon store, you will need to perform this action on Amazon directly.
Do you pull cost prices from Amazon?
At the moment, we do not pull the cost prices through for Amazon
Is it possible to push stock from a particular location depending on the customers state?
Currently this is not possible. Veeqo will push stock to your store based on the location that you have attached to your store. Please click here to learn more on adding locations to your stores.
Do you pull in gift messages?
Yes we do, this will be against the line item notes on the order in Veeqo.
Do you pull custom order detail?
At the moment, we do not pull custom orders information from Amazon orders
Can I push a full or partial refund from Veeqo to Amazon?
At the moment it isn't possible to push any state of refunds to your Amazon store, you will need to perform this action on Amazon directly.
Why are my orders not pulling in?
To avoid discrepancies in fulfilment status, it is important that your listings were created in the correct category (FBA or FBM). If you have any listings which were created for FBA and then converted to FBM, you will need to remake these as FBM listings. Not doing so can result in orders not syncing, or pulling in using FBA listings.
Why can’t I see Orders from all of my Marketplaces?
Each Marketplace will need to be integrated into Veeqo separately. Please see this guide on how to add your Amazon stores
Note: that for America’s Marketplaces (Ex: Amazon.com.mx and Amazon.ca ) you will only be able to fulfil from a warehouse based in the United States.
Troubleshooting
Often Amazon syncing issues can have some common solutions. If you’re having issues with your Amazon store, check out these troubleshooting guides: