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Troubleshoot Stock Issues

There are a number of reasons your store's stock may not match what's in Veeqo. Work out which of these applies to you:

  • Veeqo pushes stock TO your store, and the stock level there looks wrong -

  • Veeqo pulls stock FROM one of your channels, and it's not updating in Veeqo

Tip: Check your product stock history to see when stock became incorrect - just click on the product, and scroll down to the section under "History"!

1. If Veeqo should push stock to your channels:

When Veeqo controls your stock level, it will only update stock if:

  1. A user manually changes the stock level of a product on the Products page or on the Product Summary page

  2. A new order pulls through into Veeqo or stock is manually added to an order by a user

  3. A new manual order is created in Veeqo

  4. CSV file of your products have been imported - this will only trigger a push of stock for items where there is a change in stock level

Please see how to trigger a manual stock push to your store using this guide for more information. If you link up a new listing to an existing product Veeqo will not automatically push out the current stock level to that listing unless one of the 4 above instances occurs.

Some reasons Veeqo may not push stock to your channels are:

Inventory Control Not Yet Enabled

By default, Veeqo is not set to update stock on your stores. When you're ready to switch Veeqo on to manage your stock, you'll need to do the following for each store you have added.

  1. Go to Settings > Channels and click on your channel.

  2. Click on the Edit tab and tick 'Show advanced settings'.

  3. Scroll down to the section headed "How stock is synced and switch on the option If stock levels in Veeqo change should this store be updated?".

  4. Click Save.

  5. Once Veeqo is set to be master of stock, you should not change stock levels on your channel, as Veeqo will overwrite these changes. Any stock changes you make should be done in Veeqo, otherwise your stock may be incorrect.

Inventory Rules are Enabled

Inventory rules are a great way to control what stock levels are sent to your channel. However, they can cause some confusion if you are expecting your channel's stock values to match what's in Veeqo.

To check if you have inventory rules set up:

  1. Go to Settings.

  2. Select Channels.

  3. Then click on "settings" next to the channel you'd like to check on. A new popup will be displayed, select the Edit tab.

  4. Scroll down to the section titled "Advanced (Optional)> How stock quantity should be synced." If the toggle is blue, this is active. The number in the field is the percentage of your total stock that we will push to your channel.

  5. Then scroll down and hit Save.

    NOTE: We advise that you manually push all stock levels after making an edit to stock rules to correct the stock level. You can do this in bulk via CSV import. For more information on inventory rules, check out this guide.

2. If Veeqo should pull stock from one of your channels:

If Veeqo pulls stock from one of your channels, stock should update every time the stock is updated on the channel. Average time for stock updates to sync varies based on channel, but typically should be within less than 15 minutes. You can check out our channel specific guides for more information.

Some reasons Veeqo may not pull stock from your channels are:

The channel has gone in active/syncing was disrupted

If Veeqo is unable to access your channel, we deactivate it. If the channel had previously been active, you will receive an email notification from us to let you know that it has been disconnected. The email should also contain an error message to outline the reason why this channel is no longer active if applicable.

To resolve this:

  1. Go to Settings.

  2. Select Channels.

  3. Locate your channel on the list. It will show as either "active" or "inactive" under the store name. If the store shows inactive, click on the "..." next to Settings and reactivate the channel. Otherwise, skip to the next step.

  4. Click on "settings" to open the channel summary.

  5. Click "reauthorize channel" and follow the prompts.

  6. Test that the sync has refreshed by updating stock on one of your products. If it works, stock will resync for all products the next time a change is detected.

3. Other Reasons for Incorrect Stock Levels

Plugins

Plugins on your channels can be really useful for a whole variety of reasons. However, these can sometimes conflict with your stock levels. It's worth checking each of your installed plugins and making sure none of them are currently set to change the stock levels of your listings or conflict with Veeqo.

For more information on this, we recommend contacting the plugin developers.

Incorrect Listing Linkings

When you have a large number of products, there's a possibility you may have a couple of them that have been linked up to the wrong product. To review your listings, check out our advanced listings management guide to see what Veeqo products are linked to what listings.

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