There are a number of reasons that may cause your stock on your store to not match the amount that's in Veeqo. This guide will take you through the steps you should troubleshoot in order to work out why the stock isn't matching. Firstly, select what is happening with your stock.
My stock levels are incorrect
There are several reasons why your stock levels may be showing incorrectly. Please check out the most common reasons below:
Is Veeqo set to update your store's stock?
By default, Veeqo is not set to update stock on your stores. When you're ready to switch Veeqo on to manage your stock, you'll need to do the following for each store you have added.
Go to Settings > Marketplace and Ecommerce Integrations and click on one of your stores
Click on the Edit tab and tick 'Show advanced settings' then scroll down to the section headed How stock is synced and switch on the option If stock levels in Veeqo change should this store be updated? and click on Save
Once Veeqo is set to be master of stock, you should not change stock levels on your store, as Veeqo will overwrite these changes. Any stock changes you make should be done in Veeqo, otherwise your stock may be incorrect.
Is the store currently active in Veeqo?
If Veeqo is unable to access your store, we deactivate the store.
If the store had previously been active, you would have received an email notification from us to let you know that the store has been disconnected. The email should also contain an error message to outline the reason why this store is no longer active.
The reason why your store has become inactive could be due to overdue payments for your eBay/Amazon/Shopify accounts, or the server for your Magento store is currently down.
To check if your store is Active go to Settings > Marketplace and Ecommerce Integrations
Locate your store on the list. If it is currently deactivated you'll have the option to attempt to re-activate it by moving the toggle on the right of the store so the Status becomes Active
If the store deactivates a short time later, please reauthorize the connection.
Do you have stock pushing rules switched on for that store?
Stock pushing rules are a great way to control what stock levels are sent to your store. However, they can cause some confusion if you are expecting your store's stock values to match what's in Veeqo. For full details on what each stock pushing rule does go to our How To Filter Inventory Levels Sent To Your Stores guide
To check if you've currently got Stock Pushing Rules switched on go to Settings>Marketplace and Ecommerce Integrations
Then click on the name of the store you'd like to check on. A new popup will be displayed, select the Edit tab
Scroll down to the section titled Advanced (Optional)> How stock quantity should be synced. In the example below the setting % of quantity to push is turned on and set to 10%. This means that only 10% of the stock for every listing on this store will be pushed out. To turn this off move the ON/OFF toggle button
Then scroll down and hit Save. We would advise to push all stock levels after this.
Has stock level changed since you linked up the listing to the product?
Veeqo will only send stock levels to your stores when there is a stock level change in Veeqo. Stock level changes will only occur in the following 4 ways:
A user manually changes the stock level of a product on the Products page or on the Product Summary page
A new order pulls through into Veeqo or stock is manually added to an order by a user
A new manual order is created in Veeqo
CSV file of your products have been imported - this will only trigger a push of stock for items where there is a change in stock level
Please see how to trigger a manual stock push to your store using this guide for more information.
If you link up a new listing to an existing product Veeqo will not automatically push out the current stock level to that listing unless one of the 4 instances occurs.
Do you have a plugin that could be affecting the stock?
Plugins on your stores can be really useful for a whole variety of reasons! However, these can sometimes conflict with your listings stock. It's worth checking each of your installed plugins and making sure none of them are currently set to change the stock levels of your listings.
For more information on this, we recommend contacting the plugin developers
Is your listing linked correctly?
When you have a large number of products, there's a possibility you may have a couple of them that have been linked up to the wrong product. Follow these steps below to work out if your listing isn't connected properly
Log in to the store that is currently displaying incorrect stock and find a listing where the stock figure doesn't match in Veeqo.
Copy the product title or SKU
In Veeqo, select Warehouse > Listings. Here you can see what listings are connected to each product. When the page loads you'll be shown your Unlinked and Active listings by default. All your listings need to be both Linked and Active in order for Veeqo to pull in orders or push stock updates to them.
Search for the product title or SKU in the search bar at the top.
Check if your listing is in any category other than Linked and Active by clicking on the linked and listing status, you should be checking:
Unlinked & Active
Unlinked & Inactive
Linked & Inactive
If your listing is NOT Linked and Active:
Activate the listing by clicking the blue box with the upwards arrow. Check on your store that the listing is also active there, otherwise it will deactivate again in Veeqo
Link the listing by clicking the search box and searching for a matching product. If there is no matching product, click the plus icon and Veeqo will create a matching product. For more information, check out this guide.
If your listing is linked and active, we should be able to push stock figures to it. Now we need to make sure it's connected to the correct Veeqo product. The product on the right hand side is the Veeqo product that this listing is connected to, and should match the details on your listing
If these do not match, we need to unlink the Black T-Shirt listing from the Grey T-Shirt by pressing the Unlink icon (a red paperclip with a line through it)
If Veeqo finds the matching product click the Green tick to confirm it, then jump to Step 8. If Veeqo finds the wrong product hit the red X instead and search for the correct product
Now that your listing is connected to the right product you'll want to force a push of the current Veeqo stock so that the actual stock you have is displayed on your store. To do this, add one to the stock and then subract it. Updating the stock level will force a resync.
My stock levels haven't pulled into Veeqo I just see dashes
My stock levels haven't pulled into Veeqo I just see dashes
This can happen if inventory control was turned on for your store before the initial sync was completed. To resolve this, follow these steps:
Go to settings
Choose the store that had not completed the initial sync
Go to the edit tab
Tick the check box to "show advanced settings"
Scroll to section 3- how stock is synced
Turn on the option "Download stock levels from this store and use them in Veeqo?"
Wait for the initial stock levels to pull from the store
Once the stock levels have pulled in from the store you can set Veeqo to control your inventory by turning on the setting "If stock levels in Veeqo change should this store be updated?"
