There are a number of reasons that may cause your stock on your store to not match the amount that's in Veeqo. This guide will take you through the steps you should troubleshoot in order to work out why the stock isn't matching. Firstly, select what is happening with your stock.
My stock levels are incorrect
There are several reasons why your stock levels may be showing incorrectly. Please check out the most common reasons below:
Tip: Check your product stock history to see when stock became incorrect - just click on the product, and scroll down to the section under "History"!
There are different reasons why stock might not be syncing, depending on which source is responsible for updating stock levels.
If Veeqo should push stock to your channels:
When Veeqo controls your stock level, it will only update stock if:
A user manually changes the stock level of a product on the Products page or on the Product Summary page
A new order pulls through into Veeqo or stock is manually added to an order by a user
A new manual order is created in Veeqo
CSV file of your products have been imported - this will only trigger a push of stock for items where there is a change in stock level
Please see how to trigger a manual stock push to your store using this guide for more information. If you link up a new listing to an existing product Veeqo will not automatically push out the current stock level to that listing unless one of the 4 instances occurs.
Inventory control not enabled.
By default, Veeqo is not set to update stock on your stores. When you're ready to switch Veeqo on to manage your stock, you'll need to do the following for each store you have added.
Go to Settings > Channels and click on your channel.
Click on the Edit tab and tick 'Show advanced settings'.
Scroll down to the section headed "How stock is synced and switch on the option If stock levels in Veeqo change should this store be updated?".
Click Save.
Once Veeqo is set to be master of stock, you should not change stock levels on your channel, as Veeqo will overwrite these changes. Any stock changes you make should be done in Veeqo, otherwise your stock may be incorrect.
Stock pushing rules are switched on
Stock pushing rules are a great way to control what stock levels are sent to your channel. However, they can cause some confusion if you are expecting your channel's stock values to match what's in Veeqo. For full details on what each stock pushing rule does go to our How To Filter Inventory Levels Sent To Your Stores guide. To check this:
Go to Settings.
Select Channels.
Then click on "settings" next to the channel you'd like to check on. A new popup will be displayed, select the Edit tab.
Scroll down to the section titled "Advanced (Optional)> How stock quantity should be synced." If the toggle is blue, this is active. The number in the field is the percentage of your total stock that we will push to your channel.
Then scroll down and hit Save.
NOTE: We advise that you manually push all stock levels after making an edit to stock rules to correct the stock level. You can do this in bulk via CSV import.
If Veeqo should pull stock from one of your channels:
The channel may be inactive or the sync disrupted.
If Veeqo is unable to access your channel, we deactivate it. If the channel had previously been active, you will receive an email notification from us to let you know that it has been disconnected. The email should also contain an error message to outline the reason why this channel is no longer active.
To resolve this:
Go to Settings.
Select Channels.
Locate your store on the list. It will show as either "active" or "inactive" under the store name. If the store shows inactive, click on the "..." next to Settings and reactivate the channel. Otherwise, skip to the next step.
Click on "settings" to open the channel summary.
Click "reauthorize channel" and follow the prompts.
Test that the sync has refreshed by updating stock on one of your products. If it works, stock will resync for all products the next time a change is detected.
Other Reasons for Incorrect Stock Levels
Plugins
Plugins
Plugins on your stores can be really useful for a whole variety of reasons! However, these can sometimes conflict with your listings stock. It's worth checking each of your installed plugins and making sure none of them are currently set to change the stock levels of your listings.
For more information on this, we recommend contacting the plugin developers
Incorrect Listing Linkings
Incorrect Listing Linkings
When you have a large number of products, there's a possibility you may have a couple of them that have been linked up to the wrong product. To review your listings, check out our advanced listings management guide to see what Veeqo products are linked to what listings.
My stock levels haven't pulled into Veeqo I just see dashes
My stock levels haven't pulled into Veeqo I just see dashes
This can happen if inventory control was turned on for your store before the initial sync was completed. To resolve this, follow these steps:
Go to settings
Choose Channels
Choose the store that had not completed the initial sync
Go to the edit tab
Tick the check box to "show advanced settings"
Scroll to section 3- how stock is synced
Turn on the option "Download stock levels from this store and use them in Veeqo?"
Wait for the initial stock levels to pull from the store
Once the stock levels have pulled in from the store you can set Veeqo to control your inventory by turning on the setting "If stock levels in Veeqo change should this store be updated?"
