By default, Veeqo is not set to update stock on your stores. When you're ready to switch Veeqo on to manage your stock, you'll need to do the following for each store you have added.

If Veeqo is unable to access your store, we deactivate the store.

If the store had previously been active, you would have received an email notification from us to let you know that the store has been disconnected. The email should also contain an error message to outline the reason why this store is no longer active.

The reason why your store has become inactive could be due to overdue payments for your eBay/Amazon/Shopify accounts, or the server for your WooCommerce or Magento store is currently down.

If the store deactivates a short time later, please reauthorize the connection.

Stock pushing rules are a great way to control what stock levels are sent to your store. However, they can cause some confusion if you are expecting your store's stock values to match what's in Veeqo. For full details on what each stock pushing rule does go to our How To Filter Inventory Levels Sent To Your Stores guide

Veeqo will only send stock levels to your stores when there is a stock level change in Veeqo. Stock level changes will only occur in the following 4 ways:

Please see how to trigger a manual stock push to your store using this guide for more information.

If you link up a new listing to an existing product Veeqo will not automatically push out the current stock level to that listing unless one of the 4 instances occurs.

TIP: After you've finished linking up your new listings to existing products we recommend that you check your stock levels in Veeqo are correct then go to Settings>Stores and clicking on the store that these listings are connected to. Then press the Push all stock levels button. This will begin pushing out all the stock levels to every linked listing connected to that store. This ensures that the stock is synced from that moment.

Plugins on your stores can be really useful for a whole variety of reasons! However, these can sometimes conflict with your listings stock. It's worth checking each of your installed plugins and making sure none of them are currently set to change the stock levels of your listings.

For more information on this, we recommend contacting the plugin developers

When you have a large number of products, there's a possibility you may have a couple of them that have been linked up to the wrong product. Follow these steps below to work out if your listing isn't connected properly

1. Log in to the store that is currently displaying incorrect stock and find an example listing where the stock figure isn't matching in Veeqo. Copy either the product title or SKU. In this example, we're having problems with a Shopify listing that is currently showing the wrong stock figure. The SKU for this listing is 2015-001.

2. Jump into Veeqo and head to the Inventory>Listings page. Here you can quickly see what listings are connected to each product. When the page loads you'll be shown your Unlinked and Active listings by default. All your listings need to be both Linked and Active in order for Veeqo to pull in orders or push stock updates to them.

3. Search for the product title or SKU in the search bar at the top.

4. Check if your listing is in any category other than Linked and Active by clicking on the linked and listing status, you should be checking:

What to do if my listing isn't in LINKED & ACTIVE?

Ok, so your listing isn't currently LINKED & ACTIVE? Great! We've most likely discovered why the stock isn't getting updated, but now we need to fix this:

UNLINKED but ACTIVE You'll need to link your listing to the matching Veeqo Product if there already is one, or you'll need to link to a brand new product. Follow this guide to learnHow To Link Your Stores Products LINKED but INACTIVE Make it active by clicking the blue book icon UNLINKED and INACTIVE You'll need to link it to a product and make it active! Follow the guide onUnarchive A Listing to learn how to do this

If your listing is LINKED & ACTIVE jump to the next step!

5. So you've found your listing and it's Linked & Active, which means we're able to push stock figures to it. Now we need to make sure it's connected to the correct Veeqo product. Im this example our SKU 2015-001 is a Small Black T-Shirt, you can see the listing for this on the left hand side of the image below. The product on the right hand side it the Veeqo product that this listing is connected to.

You may notice that the listing on the left for a black t-shirt is connected to a grey t-shirt. Another clue that it's connected to the wrong product is that the SKUs aren't matching up either.

This means that Veeqo will be pushing out the stock figures of the Grey T-Shirt to the listing of the Black T-Shirt.

6. We need to unlink the Black T-Shirt listing from the Grey T-Shirt by pressing the Unlink icon

If Veeqo is able to find a matching SKU it will automatically suggest this link after you've unlinked it. If Veeqo finds the matching product click the Green tick to confirm it, then jump to Step 8. If Veeqo finds the wrong product hit the red X instead and carry on to Step 7.

7. If Veeqo didn't find a matching product or the product it suggested was wrong you'll now need to find the correct one to match the listing to. Use the search bar in the Matching product in Veeqo column to find the product by SKU or Product Title

Hit Enter to view the results, then press the blue Link icon next to the product you want to connect it to. If you need to create new products or variants then follow this comprehensive guide on How To Link Your Stores Products

8. Now that your listing is connected to the right product you'll want to force a push of the current Veeqo stock so that the actual stock you have is displayed on your store. To do this go to Settings>Stores and then click on the store where the listing is from. When the new window pops up click on the Push all stock levels button.

This will begin pushing all your current Veeqo stock levels to that store. All correctly linked listings will then be updated with the current Veeqo stock levels.

This button can only be pressed once every 24 hours. So make sure all your other listings have been checked and correctly linked prior to syncing the stock.

In WooCommerce you need to switch on the option to track stock for you products, otherwise Veeqo isn't able to send stock data to your store. To switch this option on follow the steps below

1. Login to your WooCommerce store and click on Products and click on Edit for one of the listings

2. Scroll down to the Product Data section and click on the Inventory tab. Make sure Enable stock management at product level is ticked.

This can happen if inventory control was turned on for your store before the initial sync was completed. To resolve this, follow these steps:

8. Wait for the initial stock levels to pull from the store

9. Once the stock levels have pulled in from the store you can set Veeqo to control your inventory by turning on the setting "If stock levels in Veeqo change should this store be updated?"