When you create or update a Return/Refund request you can choose a reason. This helps to quickly identify why the Return/Refund was created.

The current available reasons are:

The item(s) was unable to be delivered to the customer as they were either out or the address could not be found.
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The item(s) were damaged upon arrival. Does not work. The item is broken.
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The customer received the wrong item(s)
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The product did not match the customers expectations
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The customer accidentally ordered the wrong product e.g. it was too small
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The customer was sent too many of a particular item.