Return/Refund Reasons
Updated over a week ago

When you create or update a Return/Refund request you can choose a reason. This helps to quickly identify why the Return/Refund was created.

The current available reasons are:

Returned by carrier

The item(s) was unable to be delivered to the customer as they were either out or the address could not be found.

Damaged

The item(s) were damaged upon arrival. Does not work. The item is broken.

Wrong product shipped

The customer received the wrong item(s)

Description mismatch

The product did not match the customers expectations

Wrong product ordered

The customer accidentally ordered the wrong product e.g. it was too small

Excessive amount shipped

The customer was sent too many of a particular item.

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