When you create or update a Return/Refund request you can choose a reason. This helps to quickly identify why the Return/Refund was created.
The current available reasons are:
Returned by carrier
The item(s) was unable to be delivered to the customer as they were either out or the address could not be found.
The item(s) were damaged upon arrival. Does not work. The item is broken.
Wrong product shipped
The customer received the wrong item(s)
The product did not match the customers expectations
Wrong product ordered
The customer accidentally ordered the wrong product e.g. it was too small
Excessive amount shipped
The customer was sent too many of a particular item.
A Returns/Refunds report will use these Return/Refund Reasons to help you identify what is contributing to the most amount of refunds/returns.