Returns Report

This article will explain how you can use the Returns Report

Updated over a week ago

Note! This is the Returns Report not the Returns Dashboard, if you would like to read further information about the Dashboard then please click here.

This article includes:


In the Returns Report you can filter by the following -

  • Location (Where the item item is returning/returned too)

  • Product Tags

  • Product Brand

  • Return Status

  • Return Reason

  • Return Paid (Whether or not the item was paid by the customer before returning the item)

  • Customer Type (Wholesale or Retail Customer)

Data available to show

You can change the Return Report view to show one of the following options:

  • Amount (How much money is returning to the customer)

  • Quantity (Breakdown to show how many products is returning/returned)

  • Line Items Quantity (Breakdown of which products are returning/returned)

  • % Of Orders (Percentage of orders getting returned)

Filter By Options

At the top of the page, you can also filter by the following:

  • Return Status

  • Return Reason

  • Product Tags

  • Sales Channels (This will list the sales channels where the return was made from)

  • Customers (This will show the names of customers that are having/had the return processed)

  • Products (This will show the names of the products that are returning/returned)

Changing Dates and View By Section

At the top of the page you can also change the dates to show previous returns and can view by Day, Week and Month.

Note: If you have made a return today, change the date to ‘Today’

Create and Edit Views

You can also create different views on the report so you can save different views with different filters, to start with you will have a ‘Default’ view which you cannot edit however you can edit/delete custom views. You can create Views here -

Export Returns Data via CSV

You can also export the returns data into a CSV by pressing the Export button.

Note: Once you have created your return request the data should show in the Returns Report straight away

Did this answer your question?