If you cannot ship an order in Veeqo, please follow the general issues listed below. If none of the below applies please contact support via our live chat service or by email on helpme@support.veeqo.com with the order number and screenshots of the error message to aid with the investigation.

Check Why a Service is Unavailable

If you aren't seeing a service you expect for an order, you can check why. To do this:

Go to the order.
Click the dropdown on the rate card.
Scroll to the bottom and click "View unavailable shipping services".
Scroll to find the service you were looking for. The reason should explain why the order is not eligible for this service.

Missing Services

If you cannot find a specific service you are looking to ship with then please see the list of reasons below:

Missed cutoff for collection times

Depending on the collection time for your carrier, we will not show services if it does not meet the delivery promise. For example, if you are trying to ship past your cut off time for a Next Day Service, this service will not appear on the shipping screen.

Own account integration

Please ensure that you do have the service available in your carrier account, we will pull all services that are shown as available to use on your carrier account.

Appropriate dimensions and weights

We will not show shipping service if the dimensions and weight exceed the service limit, for example, if your parcel is over 5kg we will not show the service where the weight has exceeded that.

Hidden services

Please check your hidden services in case a service has been hidden in error. Check out this guide to learn how.

Common Errors

Listed below are the common issues when orders are not shipping in Veeqo and how to resolve them:

Shipping Address Missing or incorrect format - Ensure that you add the shipping address to the order, you can do this by going into the order then select ‘Edit’

Make sure that the correct country is used for the shipping address added to the order. For Example, for the channel islands you must add Guernsey and Jersey instead of the United Kingdom. However for shipments to Puerto Rico, please check the Country to ensure that it the Country listed in the order is United States.
Weight Missing - Ensure that you have added weight to the order, you can do this in the shipping screen or you can add weight to your products inside the inventory page, this will then carry the weight over automatically to the shipping page
Missing HS Code - If you are shipping an international order, you must add in a HS code. You can do this on the shipping screen or you can add HS codes to your products inside the inventory page. To find HS codes for your products, please click here
Missing Customer Email and Phone Number - Some carriers require you to add in the Customer Email and Phone Number information, you can do this by going into the order and then select ‘Edit’
Invalid Location - Ensure that your location address is correct before shipping orders, you can check your location details by following the steps below:
- Go to Settings
- Locations
- Select the location which is allocated to the order
- Press ‘Edit’
- You will be able to double check your address here, please make sure all the required fields are filled in
- Save the changes
Shipment was not created. Invalid input.: Requested items can't fit into any existing package, and exceed unshipped item quantities.
This error usually means that the order has been shipped on the store's side, but the status has not yet updated in Veeqo. Check the order status on your store and if it is unshipped, please contact the support team.