Below is a list of common shipping errors and how to resolve them. However, If you find that you are still encountering any errors when shipping, please contact our Veeqo support team who are happy to help!
Carrier Package 1 - Weight is missing or invalid.
The order weight must be greater than zero
There was a problem retrieving services for Fedex
Please check with FedEx first to see if there is an issue or an outage which would explain this issue. It would also be great for you to check your credentials in Veeqo (if you have added your own account) as it might not being entered into Veeqo correctly. Check out our connecting FedEx guide for more information.
There are no valid services
If you are using your own FedEx account, this can be due to the Dispatch Location address in Veeqo being incorrect. To ensure that all warehouse address details have been entered and are correct, please go to Settings > Locations > Click into your Location/Warehouse > Click EDIT to edit the location address.
Allocation weight is empty
The allocation / weight attribute needs to be greater than zero to the order
Shipment was not created. Invalid input.: Requested items can't fit into any existing package, and exceed unshipped item quantities.
This error usually means that the order has been shipped on the store's side, but the status has not yet updated in Veeqo. Check the order on your store to verify, and contact support if this is not the case.
Missing quotes or undefined error message
If you are not receiving quotes from your shipping carrier when trying to ship an order or are receiving an undefined error message please the following troubleshooting steps:
Customers address - Double check your customers address. You can do this using a carrier address verifier for the carrier you are trying to use.
Customer email and phone number- Check that the customer has an email address and phone number added to the order. Some carriers will not accept a shipment via the API if these are not present.
Total order weight- Check that the order has a total weight added. The weight needs to be above 0.
Maximum weight allowed by the service- Check that the weight you have added for the order can be accepted by the service you are trying to use.
Ship from address - We will use the location you entered in Veeqo as your ship from address. Check you have a valid location address in settings.