This guide applies to Sellers based in the UK only.
Below is a list of common shipping errors and how to resolve them. However, If you find that you are still encountering any errors when shipping, please contact our Veeqo support team who are happy to help!
Invalid string value
The error is due to the HS code that has been assigned against the product being invalid/incorrect.
First check to make sure that you have given your products HS codes: https://www.gov.uk/trade-tariff
https://help.veeqo.com/en/articles/3807082-add-import-export-tariff-code-to-products
Ensure the HS codes set against your Veeqo products are correct.
Allocation weight is empty
The allocation / weight attribute needs to be greater than zero
{"message":"SHIPMENT_BILLING_TERM_DT1_NOT_AVAILABLE, located on attribute invoice.invoiceTermsOfDelivery"}
This means that your account does not have DT1 enabled on your carrier. To resolve this you will need to reach out to your carrier / account manager directly to get this enabled.
{"message":"Number should be between 0.01 and 9999999.99, located on attribute consignment.parcel.parcelProduct.unitValue"}
This is related to the product prices. Many carriers do not allow 0 product prices for international orders. The error can also happen when you have 100% discount on one or more of the items. The only current work around is to change the price to be more than 0, (e.g 0.1 will work)
{"message":"Missing mandatory field, located on attribute invoice.vatNumber"}
This can be due to the VAT number being incorrect or being in the wrong/ incorrect format in Veeqo. To update or check this, please go to Settings > General in Veeqo.
Missing quotes or undefined error message
If you are not receiving quotes from your shipping carrier when trying to ship an order or are receiving an undefined error message please follow these troubleshooting steps:
Customers address - Double check your customers address. You can do this using a carrier address verifier for the carrier you are trying to use.
Customer email and phone number- Check that the customer has an email address and phone number added to the order. Some carriers will not accept a shipment via the API if these are not present.
Total order weight- Check that the order has a total weight added. The weight needs to be above 0.
Maximum weight allowed by the service- Check that the weight you have added for the order can be accepted by the service you are trying to use.
Ship from address- We will use the location you have entered in Veeqo as your ship from address. Check you have a valid location address in settings.
Maximum value exceeded, located on attribute consignment[0].totalWeight
This is DPD local validating the weight, the error is due to the order exceeding the total weight allowed for the service you have selected.