How to Connect
To connect Lightspeed to Veeqo, checkout this guide.
How does the Lightspeed Retail integration work?
New orders will be download from Lightspeed Retail to Veeqo within seconds
On Account and Lay By orders will be pulled into Veeqo and sit in Unpaid section of orders screen. Once these orders are transitions to "On Account Closed" status in Lightspeed Retail we will sync the update and move the order in Veeqo to show as "Shipped"
When you create an order in Lightspeed Retail, this order will sync into Veeqo as shipped and decrease the stock accordingly
New products added to Lightspeed Retail should pull into Veeqo within a few minutes
When stock levels change for a product in Veeqo, the changes will be pushed to Lightspeed Retail immediately
After the initial sync with Lightspeed Retail, Veeqo will not be able to pull down stock levels from your store and will only push stock levels to the store
Channel Settings Options
How listings are synced
How listings are synced
If the product has the same NAME then link them?
Search for a similar listing with the same SKU amongst listings from other stores and link to the product it's linked?
Let multiple listings from this store be linked to the same Veeqo product?
How products are synced
How products are synced
When a product is updated on my store, sync the changes to my Veeqo products?
How stock is synced
How stock is synced
Veeqo pushes stock levels to this store anytime stock is updated in Veeqo. To disable this functionality, please contact support.
How orders are synced
How orders are synced
When an order is shipped or cancelled in Veeqo, update my store and mark the order as 'shipped' or 'cancelled'?
Allow sending my customer a shipping confirmation email when an order is shipped via Veeqo?
Send shipping confirmation email and/or update the store to mark the order as shipped:
When shipping label is created
At a specific time on the ship date [set the time here]
Advanced (optional): how stock quantity should be synced
Advanced (optional): how stock quantity should be synced
Max. quantity to advertise. Enable this to limit how much stock will show on your store
Min. threshold quantity. Enable this to keep a set amount of stock in reserve. This amount will be subtracted from what we push to the store
% of quantity. Enable this to send a percentage of your stock to the store instead of a set value
Always set to [X]. Use this setting to set a permanent stock level
Default location: [set your stock location here]. For more information, please refer to this guide
Should Veeqo allocate an order to the closest location in the list below?
Troubleshooting
Below are some common issues and how to fix them
Token already taken
Token already taken
There are two possible "token already taken" errors when trying to integrate your Lightspeed Retail store:
Veeqo token has already been taken
To fix this, you will need to archive the channel and create a new one. Veeqo will generate a new token.
Go to Settings > Marketplace and Ecommerce Integrations
Click on the three dots next to your channel
Select "Archive channel"
Opt to "also archive all existing orders and listings from Veeqo"
Click "archive"
Now you can re-add your channel. A new token will be generated.
User token has already been taken
To fix this:
Archive the channel
Go to Settings > Users
Select a user whose email you will use for the new store
Click on the "Refresh API key" button
Re-add the channel using the new details