If you're having a problem importing your orders CSV, check this article to see if we've got a solution. If you can't find your issue listed, please get in touch and we'll look into it for you.

This article includes:

  • **** is not a valid country
  • Couldn't find variant or kit with sku_code ****
  • Illegal quoting in line ****
  • Invalid characters in row ****

**** is not a valid country

The country is not a valid country name or alpha2 code so it could not be recognized. You can find a list of valid names and alpha2 codes here [put link to site with name and country code, or else add them in a table].

Couldn't find variant or kit with sku_code ****

The SKU code you've specified in the file does not exist in your Veeqo account. Make sure the product exists under that exact SKU code (case sensitive).

Illegal quoting on line ****

You've added some invalid quotes on line 2 of the file. A quote is usually applied by the CSV software, so you should either remove these quotes, use apostrophes or apply two around a length of text.

 

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