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Lightspeed Retail (Formerly Vend) integration: "Token has already been taken"
Lightspeed Retail (Formerly Vend) integration: "Token has already been taken"
Updated over a week ago

There are two possible "token already taken" errors when trying to integrate your Lightspeed Retail store

  • Veeqo user token has already been taken

  • Veeqo channel token has already been taken

Please make sure you meet these criteria before following this guide:

  • New "Vend" channel created on Veeqo;

  • The new integration is created by another user OR same user re-generated an API key;

  • Email passed on the VLightspeed Retail connector side is unique.

Note: If you did not find your situation listed above please contact customer support for assistance.

Issue 1: Channel token has already been taken
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Fix: Archive channel and create a new one. Veeqo will generate a new token.

Issue 2: User token has already been taken
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Fix:

  1. Go to Settings > Users

  2. Select a user whose email you will use for the new "Vend" store

  3. Click on the "Refresh API key" button

Note: If both of the tokens have been taken you need to refresh both of them:

  • Veeqo user token

  • Veeqo channel token

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