What is Vera?
Vera is our AI Digital Assistant. She has access to all Help Centre articles and internal troubleshooting resources, as well as our status page to give you live, up-to-date information on all things Veeqo. Vera can answer most things that a human agent can, and is able to escalate to a human when needed - all you have to do is ask! Available 24/7 with rapid response times, using Vera is more efficient and provides you with live support whenever you need it.
How to use Vera effectively
Use the best practices outlined below to get the most out of Vera:
Talk to Vera like a person
Phrase questions how you naturally would, using terminology you're familiar with
Focus on what you're trying to accomplish rather than technical jargon
Ask complete questions rather than starting with just one or two words.
Provide Context Upfront
Include error messages or specific symptoms you're experiencing
Send screenshots if you have them
Be Specific and Detailed
Provide as much context as possible about your issue
Use clear, descriptive language rather than vague terms
Include relevant details like device type, URLs, or when issues first occurred
Check out our Vera tutorial here:
What Vera can’t do
Vera can’t answer questions about specific information in your account as she does not have access to your account. However, this doesn’t mean she can’t solve the problem!
For example, if you aren’t getting rates for one of your orders, Vera won’t be able to see the specific issue with that order. However, if you describe the problem or share a screenshot of the order information, Vera will be able to tell you what’s wrong, such as if there’s a required field missing or an incorrect weight or dimensions.
FAQs
Below are some common questions you may have for Vera
Are you a real person or AI?
I am an AI Digital Assistant, but all my content is based on guides and resources written by the human Support Team
How do you know about Veeqo-specific information?
I have access to all public [Help Centre] content, so I know all things Veeqo!
Do you get updated with new features and changes?
Yes, whenever features are updated or released, new Help Centre content is published. I get live access to all information on the Help Centre, so I can tell you about new features from the moment they are released!
Can you tell me if there is an outage or service announcement?
Yes! I have access to our [Status Page] so can inform you of any known issues, as well as issues which were fixed recently
How do I get help if you can't answer my question?
If I can’t answer your question, I might ask for more information and try again, otherwise I will escalate to one of our human team
Are you available in different languages?
Yes! I can answer questions that come through in any supported language. If you need to speak to a human, I can also translate their messages for you.
