Linking connects listings from your stores to a Veeqo product. For more information on products vs listings, check out this guide.
What Is Linking a Listing?
Once a product is created in Veeqo, it can have multiple listings linked to it from different channels. When you first connect a channel, Veeqo will automatically create products from its listings. By linking your listings to Veeqo products, you can avoid duplicates and track stock across all your channels. Listings will automatically be linked by SKU. You can start reviewing your listings to ensure they are mapped correctly as soon as your second channel is added and all the products have finished downloading.
IMPORTANT: Listings must be linked to a Veeqo product and active for orders and stock to sync.
How to view your listings:
Go to Warehouse in the top navigation bar.
Click on Listings. By default, the listings shown will be Linked and Active.
You can edit the Linked and Listing statuses to show listings that are:
linked and active
linked and inactive
unlinked and active
unlinked and inactive
In each status, you will see your channel's listings on the left hand side of the table and the matching products in Veeqo on the right hand side.
From here, you can edit a listing's status in Veeqo, as well as the product it is linked to.
Linking your listings:
When linking your listings, there are three options:
1. Suggested Match
1. Suggested Match
When Veeqo finds a product with the same SKU as a product in your store, it will show you a suggested link.
Validate the match is correct.
Select the green tick to approve the linking, or the red X to dismiss it
2. Search for Product
2. Search for Product
Select the Search Products field.
Type in the name of the product (or the SKU) and click the search icon.
The matching product in Veeqo will appear. Click the blue paper clip icon to link them together.
3. Create New Product
3. Create New Product
If there's no suggested match or any matching products found in Veeqo, you can create this listing as a new product in Veeqo.
Select the "+" sign to add a new product.
Fill in the details and save. If you are creating a variant of an existing product, search the product SKU and click "+ New Variant in this Product".
NOTE: If you have inventory control enabled in Veeqo and your listing(s) are Inactive, Veeqo cannot push stock to that listing. Listings in Veeqo need to be Linked and Active in order for stock to be pushed.
Unlink Listings
If your listing is mapped incorrectly and you need to unlink it, follow the steps below:
Click on Warehouse.
Select Listings.
Search for the product in the Search Product bar on the left hand side of the listings page.
Once you have found the listing, click on the red paperclip icon on the right hand side.
It will then show you three icons.
Click the Don't Link icon (X).
The listing will then appear in the Unlinked section on the listings page. You will need to map it to a different product.
Archive a Listing
You can archive listings that you aren't currently selling, stock and orders associated to this listing will no longer pull into Veeqo. To do this:
Click on Warehouse.
Select Listings and go to the correct listing status.
Search the SKU of the product that you want to archive.
Click the blue square with the downwards pointing arrow to archive the listing. Please make sure that you are archiving the listing for the correct store by hovering over the store icon on the left.
Unarchive a Listing
Go to Warehouse in the top navigation bar.
Select Listings.
Select "Unlinked" and "Inactive" to see listings that have been archived.
To unarchive the listing; you need to select the blue box which when you hover over it says 'Unarchive listing'.
Once you have done this, the listing will then appear in the linked status of Unlinked and Active. Link it to a Veeqo product for orders and stock to sync.
Repeat with "Linked" and "Inactive" in case any archived listings which are linked to products.
FAQs
Why is my listing inactive? I didn't archive it.
Listings will automatically go inactive in Veeqo if:
you deleted the product the listing was linked to
the listing ended on your store (e.g. it was an auction listing on eBay). These listings cannot be made active again.
syncing was interrupted, such as your channel needed reauthorizing. When the syncing issue is fixed, the listings should become active again.
I unlinked a listing but it's linked to another one. Why?
Veeqo will automatically link listings to products. If you unlink a listing and don't re-map it, Veeqo will create a new product to link the listing to. The new product will use the details from the listing.