US Paid Plan: Your Questions Answered

Do I have to pay to keep using my Veeqo account?

No, Veeqo Shipping will be completely free. To use additional features, such as inventory control and digital picking, you will have the option to subscribe to one of our new paid plans.

Will the features I use now still be free?

Veeqo Shipping will always be free! For additional features, you’ll have the option to choose one of our cost-effective plans, which have been carefully curated to suit your needs. You can view information including plan details and costs on our website here. More information and guidance on how to choose the right plan for you will be shared as soon as possible.

Can I keep using the fair usage policy and keep Veeqo free?

Right now, access to Veeqo's advanced tools is managed through our Fair Usage Policy, which requires sellers to ship at least 50% of their orders through Veeqo to unlock amazing features like inventory sync, digital picking, purchasing automation, and comprehensive reporting.

We've been listening closely to our seller feedback, and you told us this model didn't work well with business models and year-round planning, so we're making things better! We're simplifying everything by moving these powerful features into affordable, low-cost paid plans instead. This exciting change gives every seller a clear, flexible pathway to access our Inventory features without any shipping thresholds to worry about – it's all about giving you the freedom to choose what works best for your business!

Most of my orders are in FBA. Do I need to include those orders in my volume when calculating my plan cost?

No, paid plan order volume only includes seller-fulfilled volume. You do not need to include your FBA or MCF orders in your order volume.

My inventory gets pulled in from a channel, I don't use Veeqo to update stock. Do I need to use the inventory plan?

No, our free shipping plan will include pulling inventory levels from your channels. If you need to enable inventory control, and update stock in Veeqo to push to your channels, then you would need to opt in to one of our paid plans.

How does Veeqo calculate my monthly price?
Veeqo prices paid plans based on the number of orders you actively sync into Veeqo each month. Your monthly fee flexes with your actual usage, rather than locking you into a fixed annual volume.What counts as an order for pricing?
Only orders that are synced into Veeqo during that billing month are counted toward your order volume.

If an order is not synced into Veeqo, it is not included in pricing.Are Amazon FBA orders included?
No. Amazon FBA orders are not included in your order volume for pricing.
Because FBA orders are fulfilled entirely by Amazon and do not require Veeqo’s order management, inventory, or fulfilment tools, they are excluded from billing.

What happens in quieter months?
In lower-volume months, you’ll be billed for fewer synced orders, which means your monthly cost will be lower.

This approach is designed to reflect seasonal businesses and natural fluctuations in demand.

What happens during peak periods?
In higher-volume months, when you sync more orders into Veeqo, your monthly cost may increase accordingly.

You only pay for the orders you actually use Veeqo to manage that month, rather than committing to peak volume year-round.

Is my pricing locked into a fixed tier?
No. Veeqo’s pricing is usage-based within your plan, so your monthly cost can move up or down depending on how many orders you sync that month.
This gives you flexibility without needing to change plans or renegotiate pricing.

Will I automatically be charged or will I need to opt in?

You will not automatically be charged or enrolled in a paid plan subscription. More details will be sent closer to the time, but you will have to add a dedicated card into Veeqo as a payment method (we will not use the card you have added for shipments) before you can be charged.