Below is a list of common order issues and how to resolve them. However, If you find that you are still encountering any problems, please contact our Veeqo support team who are happy to help!

IMPORTANT: The Veeqo application from the PlayStore will not work on your Veeqo scanners. The PlayStore version is designed for mobile devices and does not interface with devices that have integrated scanners. The scanner will already have the correct Veeqo app installed. If you uninstall this by mistake, please contact the Veeqo support team to assist you with the latest available version.

VS1 / VS2 only

Barcode Not Scanning / Laser light not showing

When the Veeqo app is running does the laser turn on when pressing either the Trigger or the F1 key on the device?


If not, can you please go through the following steps:

If an update is showing as available go ahead and approve the update.
1. Slide the top notification bar down
2. click on the Veeqo App update notification
3. Approve the update
4. When the app update is complete sign in.
5. Press the Trigger
6. Press the F1 key
Does the laser turn on?

If the answer is no, please run through the following steps:
1. Exit the Veeqo app by pressing the app-tray button

2. Swipe the Veeqo app to the right to close it
3. Press the Home button

4. Open the Veeqo app by clicking on the icon
3. Press the Trigger or F1 button
Does the laser light turn on?

If the answer is no, please run through the following steps:

1. Exit the Veeqo app by pressing the App tray button
2. Swipe the Veeqo app to the right to close it
2. Press the home button then the 6 dot icon to open up the apps
click on ScanServer.
3. Make sure all options in the Scan Key settings section have a check next to them
4. When the app loads click the Off button on the right hand side so that it shows as On
5. Press the Trigger and see if the laser lights up
6. Press the F1 key on the front of the device to see if the laser lights up
Does the laser turn on?

If the answer is no, please do a factory reset

Attempt a factory reset. This will erase all the users settings and data on the device. Once the factory reset is complete they'll need to download the Veeqo App again and input their wifi connection details again.

1. Apps >Settings > Backup & Reset > Factory Data Reset.

Does the laser light up when pressing the Trigger or F1 Key?
If the answer is no, please contact the Veeqo support team who are happy to help!



Device won't switch on:

Press and hold the power button for 10 seconds.

Does the Veeqo Logo appear?

If the answer is no, please follow the below steps:
Please plug the device in to ensure that it is charged.
If the device is in its charging station remove it and attempt to charge with the power cable.

1. Open the USB/DC port by pulling out the rubber seal that can be found above the power button

2. Using the original 5v 2amp charging plug that was supplied, plug it into the mains and the scanners DC port.

Does a blue LED turn on when the charging cable is plugged in?

If the answer is no, please contact the Veeqo support team who are happy to help!

Did this answer your question?