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Enabling shipping confirmation emails
Updated over a week ago

In Veeqo, we can automatically send your customers a shipping confirmation email as soon as you've shipped the order. Where available the customer will also be given a link to track their parcel too!

How to enable shipping confirmation emails:ย 

  1. Go to 'Settings'

  2. Click on 'Marketplace & ecommerce integrations'

3. Then click into the store you wish to enable to send shipping confirmation emails to customers;

4. Once viewing the store you will then need to select the Edit tab then scroll all the way to 'How Orders Are Synced';

5. Enable both 'Allow to send my customer a shipping confirmation email when an order is shipped via Veeqo?' and 'Should Veeqo send an order and shipping confirmations email to your customer instead of Shopify?';

Note: To prevent your customers receiving two delivery confirmation emails you may want to switch off the option on your remote stores preferences. It is not a requirement to use Veeqo's shipping confirmation emails as we will push up the tracking details to your store(s).

To test out your template you'll need to create your own manual order in Veeqo with your test email address. To find out how to create a manual order check out this guide.
If you would like to add your own branding to the Veeqo email template then check out this guide.

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