Welcome to Veeqo!
Before you start we would recommend that you download and install the latest version of Google Chrome. Veeqo is optimised to be used with Google Chrome.
Allow pop ups in your browser
You will need to allow pop-ups and redirects in order for us to display your labels and printing templates as we will redirect you to a PDF. If you do not have pop-ups allowed in your browser, you may see this error message:
Chrome
Chrome
To allow pop- ups and redirects in Chrome, follow these steps:
Click the three dots in the top right corner of your browser window
Click “Settings” and choose “Privacy and security” from the tab on the left hand side.
Go to “Site settings”
Scroll to the bottom of the page to choose “Pop-ups and redirects”
You can either allow all sites to use pop-ups and use redirects using the radio buttons here
OR
You can just allow for Veeqo to use pop ups and redirects. You can do this on the same page by following these steps:
Click “Add” next to “Allowed to send pop-ups and use redirects.”
Enter the Veeqo url and click add
Firefox
Firefox
To change your pop up blocker settings in Firefox, follow these steps:
In the Firefox browser, click the menu button (three horizontal lines) in the top right corner.
Select Settings.
Select the Privacy & Security tab
Go down to the Permissions section.
To completely turn off the pop up blocker, uncheck the box next to Block pop-up windows.
OR
to disable this just for Veeqo:
Make sure the Block pop-up windows checkbox is checked.
To the right of Block pop-up windows, click the Exceptions… button.
Enter the Veeqo URL under “Address of website”
Click allow. This will move the URL into the box of allowed websites.
Click save changes
Safari
Safari
To enable pop-ups in Safari, follow these steps:
In the Safari app, hover your mouse over the top of the screen to bring the menu down and choose Safari
Choose preferences and go to the websites tab
Scroll down to pop -up windows
To allow pop-ups for all sites, click the drop down next to “when visiting other websites” and choose allow
OR
to allow pop-ups for just Veeqo, follow these steps:
You will need to be on the Veeqo web page in Safari.
Follow steps 1-3 above
Veeqo will then show in currently open websites
From here you can choose to allow pop ups, just for Veeqo
Inventory Control
Before you turn on Inventory Control, below is a list of what we recommend that you check in order to receive the best Veeqo experience (see Turn on Inventory Control in Veeqo for more information).
Ensure Inventory Tracking is enabled on your Store where this is optional.
Make sure your product variations are setup correctly
To help with the linking process in Veeqo, we would recommend that you have matching SKUs across your listings on your stores. The reason that we suggest this is to save you time and as much manual work as possible, so that you can start utilising Veeqo to the best of its ability.
If you do not have matching SKUs or SKUs on your products, going forward we would suggest for you to add SKUs to your products.
If your listings have already pulled into Veeqo and don't have matching SKUs you can Link Your Listings manually
Deleting Veeqo Demo Data
When you get started you will see a set of demo orders using the naming convention #Demo-X(1-5) to show how orders work in Veeqo.
IMPORTANT: Demo orders will all begin with "DEMO" in the order number. If you see any orders in your account which you do not recognise, contact the Support team
Buying a label for a demo order will not cause a charge against your account as the label produced is not a real label. These orders can be easily managed and deleted by following these steps:
Head to Settings
Click the checkbox next to the Phone store
Click ARCHIVE STORE
Select the checkmark for Hide all channel entities? This will remove all demo products and orders associated to the channel
Click on CONFIRM
NOTE: If you want to create orders directly in Veeqo in the future, you will need to create a new phone store by clicking here and selecting the store type "direct"
IMPORTANT: if you archive the channel and don't opt to "hide all entities" you will need to contact Support to remove the channel data