# Veeqo Help Center

> Help center for Veeqo

## Getting started with Veeqo

- [How to contact us](https://help.veeqo.com/en/articles/6361013-how-to-contact-us.md): If you're having issues with your Veeqo account, then get in touch with our support department.
- [Feature Requests](https://help.veeqo.com/en/articles/3803987-feature-requests.md)
- [Status Page](https://help.veeqo.com/en/articles/3803989-status-page.md)
- [Sign Up Overview](https://help.veeqo.com/en/articles/9046540-sign-up-overview.md): Help for both making a Veeqo account and signing in to your account
- [Hot Keys](https://help.veeqo.com/en/articles/9234415-hot-keys.md): Keyboard shortcuts and Simple Scanner Actions to help speed up your workflow
- [Vera: Your AI Digital Assistant](https://help.veeqo.com/en/articles/12147929-vera-your-ai-digital-assistant.md): Use this guide to learn about our AI Digital Assistant, Vera
- [Keeping Your Account Secure](https://help.veeqo.com/en/articles/13375652-keeping-your-account-secure.md): Read this guide for some top tips on account security
- [Navigating Veeqo](https://help.veeqo.com/en/articles/13833434-navigating-veeqo.md): Use this article to learn about navigating Veeqo and customizing the navigation bar.
- [Getting Started with Veeqo UK](https://help.veeqo.com/en/articles/14087861-getting-started-with-veeqo-uk.md): Use this guide to walk through a handy check-list when setting up your account

## Carriers and Shipping Integrations

- [Carrier Holidays](https://help.veeqo.com/en/articles/13193595-carrier-holidays.md): Use this article to find information on carrier holidays throughout the year
- [Troubleshooting Amazon Shipping errors](https://help.veeqo.com/en/articles/6478942-troubleshooting-amazon-shipping-errors.md): Common shipping errors and how to resolve them.
- [Connecting Evri \(UK\)](https://help.veeqo.com/en/articles/15273018-connecting-evri-uk.md): Use this article to connect your own Evri account to Veeqo
- [Troubleshooting Buy Shipping errors](https://help.veeqo.com/en/articles/6478856-troubleshooting-buy-shipping-errors.md): Common shipping errors and how to resolve them.
- [Troubleshooting DHL shipping errors](https://help.veeqo.com/en/articles/6479102-troubleshooting-dhl-shipping-errors.md): Common shipping errors and how to resolve them
- [Troubleshooting FedEx shipping errors](https://help.veeqo.com/en/articles/3807020-troubleshooting-fedex-shipping-errors.md): Common shipping errors and how to resolve them
- [Troubleshooting UPS shipping errors](https://help.veeqo.com/en/articles/6479014-troubleshooting-ups-shipping-errors.md): Common shipping errors and how to resolve them
- [UPS \(own account\) negotiated rate not showing.](https://help.veeqo.com/en/articles/3806944-ups-own-account-negotiated-rate-not-showing.md)

## Managing your Orders

- [Picking onboarding wizard](https://help.veeqo.com/en/articles/6127321-picking-onboarding-wizard.md): The picking onboarding wizard allows you to manually select orders to add to a picking batch and assign them to a picker of your choice.
- [Picking Overview](https://help.veeqo.com/en/articles/7120884-picking-overview.md): Learn how to set picking preferences and pick with a mobile device or with paper
- [Import Wholesale orders](https://help.veeqo.com/en/articles/5434994-import-wholesale-orders.md): Bulk import wholesale orders by CSV
- [Accepted Country Codes for CSV Imports](https://help.veeqo.com/en/articles/3804294-accepted-country-codes-for-csv-imports.md)
- [Importing Customers via CSV](https://help.veeqo.com/en/articles/4216100-importing-customers-via-csv.md): Workaround process to import your customer contact data
- [Importing and Exporting Orders by CSV](https://help.veeqo.com/en/articles/9465044-importing-and-exporting-orders-by-csv.md)
- [Automation Rules](https://help.veeqo.com/en/articles/6349113-automation-rules.md)
- [Troubleshoot Missing Services and Being Unable to Ship](https://help.veeqo.com/en/articles/6492145-troubleshoot-missing-services-and-being-unable-to-ship.md): This article will provide common reasons why your orders are not shipping and missing services from Veeqo
- [FAQ - Import One Stop Shop \(IOSS\)](https://help.veeqo.com/en/articles/5340218-faq-import-one-stop-shop-ioss.md): Adding and submitting IOSS numbers to carriers
- [International Shipping](https://help.veeqo.com/en/articles/6561356-international-shipping.md)
- [Delivery methods](https://help.veeqo.com/en/articles/6360947-delivery-methods.md)
- [Serial Number Tracking](https://help.veeqo.com/en/articles/4227788-serial-number-tracking.md): Record the serial numbers or batch numbers of your items at the point of packing your order
- [Reshipping Your Orders](https://help.veeqo.com/en/articles/15303832-reshipping-your-orders.md): Use this article to learn about options when you need to ship an order again
- [Managing Refunds and Returns](https://help.veeqo.com/en/articles/3803293-managing-refunds-and-returns.md)

## Mobile App and Scanners

- [Digital Picking Overview](https://help.veeqo.com/en/articles/8306650-digital-picking-overview.md): Using Veeqo’s Digital Picking, you can manage your inventory while picking using the Veeqo Scanner or the Mobile Digital Picking App.
- [Creating Picking Queues on the Picking Dashboard](https://help.veeqo.com/en/articles/3804129-creating-picking-queues-on-the-picking-dashboard.md): Automatically prioritise orders to be picked
- [Marking Items As Not Picked](https://help.veeqo.com/en/articles/3804136-marking-items-as-not-picked.md): \[Legacy Account Created Prior to 15 September 2022 UK/US Sellers\]

## Purchasing From Suppliers

- [Purchase Order Overview](https://help.veeqo.com/en/articles/3804316-purchase-order-overview.md)
- [Receive Purchase Order](https://help.veeqo.com/en/articles/3804392-receive-purchase-order.md): Receive POs on desktop, the Veeqo scanner or the Android app
- [Accepted Currency Codes](https://help.veeqo.com/en/articles/5988698-accepted-currency-codes.md): Currency Codes for Supplier Imports
- [Import/Export Purchase Orders by CSV](https://help.veeqo.com/en/articles/3804384-import-export-purchase-orders-by-csv.md): Bulk import large number of purchase orders by CSV
- [Add and Manage Suppliers](https://help.veeqo.com/en/articles/3804321-add-and-manage-suppliers.md): Add suppliers to Veeqo and start creating purchase orders
- [Finding your Supplier ID](https://help.veeqo.com/en/articles/6081016-finding-your-supplier-id.md): Finding the Supplier ID for importing Purchase Orders
- [Associate Suppliers To Products](https://help.veeqo.com/en/articles/3804488-associate-suppliers-to-products.md): Update Supplier cost price and associate suppliers to products.
- [Remove a product from a supplier](https://help.veeqo.com/en/articles/6453331-remove-a-product-from-a-supplier.md)
- [Demand Forecast](https://help.veeqo.com/en/articles/3804308-demand-forecast.md): Forecast upcoming demand for your products based on historical sales performance. Easily create purchase orders in Veeqo
- [Set Re-Order Levels](https://help.veeqo.com/en/articles/3806756-set-re-order-levels.md): Easily create purchase orders in Veeqo using preset reorder levels

## Dashboards and Reporting

- [Inventory Change Log](https://help.veeqo.com/en/articles/3871289-inventory-change-log.md): Track changes in available stock levels from sales orders, purchase orders, location transfers, inventory counts and more
- [Sales Report](https://help.veeqo.com/en/articles/3803843-sales-report.md): See an overview of your sales across different channels. Drill down into revenue, COGS, margin and more metrics
- [Product Report](https://help.veeqo.com/en/articles/3803858-product-report.md): See your sales performance by SKU. Drill down into revenue, COGS, units sold and more metrics.
- [Inventory Value Report](https://help.veeqo.com/en/articles/5059430-inventory-value-report.md): Review the total quantity and value of your inventory by location
- [Team Metrics Report](https://help.veeqo.com/en/articles/6448214-team-metrics-report.md): This article will explain how the Team Metrics Report works in Veeqo
- [Returns Report](https://help.veeqo.com/en/articles/6448222-returns-report.md): This article will explain how you can use the Returns Report
- [Daily Digest Report email](https://help.veeqo.com/en/articles/3803973-daily-digest-report-email.md)
- [Shipping Report](https://help.veeqo.com/en/articles/8795784-shipping-report.md): Veeqo's shipping report can help you see at a glance the frequency, cost and distribution of shipments by carrier.

## UK Migration

- [Shipping in Veeqo \(UK\)](https://help.veeqo.com/en/articles/15602027-shipping-in-veeqo-uk.md)
- [UK Migration Checklist](https://help.veeqo.com/en/articles/14600637-uk-migration-checklist.md): Use this guide when you are being migrated to Veeqo 2.0 in the UK!
- [Connecting DPD Local](https://help.veeqo.com/en/articles/15272916-connecting-dpd-local.md): Use this guide to connect your own DPD Local account to Veeqo.
- [Connecting UPS UK](https://help.veeqo.com/en/articles/15273169-connecting-ups-uk.md): Use this article to connect your own UPS account to Veeqo
- [Insuring Your Shipments and Filing Claims UK](https://help.veeqo.com/en/articles/14112325-insuring-your-shipments-and-filing-claims-uk.md): Information on included insurance values, declaring values, and filing claims with your carriers.
- [UPS Overview \(UK\)](https://help.veeqo.com/en/articles/15359275-ups-overview-uk.md): Use this guide to learn about shipping with UPS through Veeqo using either your own account or Veeqo rates.
- [Connecting Your Own Carrier Accounts Directly or with Seller Central \(UK\)](https://help.veeqo.com/en/articles/14600655-connecting-your-own-carrier-accounts-directly-or-with-seller-central-uk.md): Use this guide to learn how your carrier accounts can be connected to Veeqo
- [DPD Local Overview](https://help.veeqo.com/en/articles/15359282-dpd-local-overview.md): Use this guide to learn about shipping with DPD Local through Veeqo using either your own account or Veeqo rates.
- [Evri Overview](https://help.veeqo.com/en/articles/15286242-evri-overview.md): Use this guide to learn about shipping with Evri through Veeqo using either your own account or Veeqo rates.