To connect your ParcelForce account on Veeqo, you will first need to generate a set of test label, print them out using your thermal label printer and send it off to ParcelForce integration team for approval.
Please follow the steps below:
Obtaining test expressLink credentials
In order to set up the integration, you will need to have your expressLink credentials ready in hand.
You can find it either in the welcome email pack that ParcelForce sent you when you first signed up for the account. Or if you can contact your ParcelForce account manager or ParcelForce customer service at 0344 800 4466 who will be able to generate a set for you.
The expressLink username should have a prefix of "EL_", eg: EL_XXXXXX
Generate test labels
As the underlying integration between Veeqo and ParcelForce is powered by ParcelBright (a subsidiary of Veeqo), you will need to register on the ParcelBright sandbox environment in order to generate the test labels.
Once you have registered, please provide the following information by sending an email to email@example.com with title "ParcelForce Sandbox integration"
- Email address used to register ParcelBright sandbox
- ParcelForce contract number
- ParcelForce account number
- expressLink username
- expressLink password
Once customer support has confirmed that it has been set up for you, you will then need to login to your ParcelBright sandbox account and book labels for all services (domestic and international) that you would like to use in Veeqo live environment.
Print test labels and mail it to ParcelForce
Once you have all the labels downloaded, print them off using your thermal label printer, remember to set it to print at 100% scale or disable the "fit to page" setting. Check the labels and make sure they are printed correctly with all content displayed.
The next step would be to send it off to ParcelForce integration team with a cover letter (template here) to the address below:
Caldecotte Lake Drive
To complete the setup
ParcelForce integration team should come back to you in 5-7 days depending on their workload, and given everything is accepted, they will issue you a set of LIVE expressLink credentials through email.
Forward that email to firstname.lastname@example.org and one of our customer service representative will help you to complete the integration process and notify you once it is available to be used on your account.
If you encounter any issue during the above process, please feel free to get in touch and we will try our very best to assist.