When a customer is eligible for a refund or to return their items you should create a new Return/Refund Request.
Note: If you are part of the fulfilment team you can automatically create a new request if one doesn't exist by following This Guide
1. Search for the Customers order to bring up the Order Summary scroll down to the Order Breakdown section. Hit Return Request in the section that contains the products in the relevant status.
2. Adjust the quantity of items you want to Refund and Return.
Note: For products that are unshipped all refunded items must also be marked as returned. When you create the request these items will automatically go back into available stock.
We recommend selecting one of the following statuses:
|Returning||If you need to wait for items to be returned to the warehouse before the next action should take place|
|Ready To Refund||If you or someone else is due to process the refund payment later on and the customer is not due to return any items or the refund can be paid before any items are returned.|
|Completed||If you have already processed the refund outside of Veeqo, not expecting any stock to be returned by the customer and the request will be Marked As Paid|
Note: If you have already processed the payment to the customer check Mark As Paid. When you hit Create the Total Refund Amount will be shown on the Order.
If you would like to mark items as Received follow This Guide