Returns/Refund Management is designed to be a single view that each department (Customer Service, Finance, Fulfilment) can use to easily identify which request they need to perform a specific action on.
The Returns list shows all return and refund requests. There can be multiple return/refund requests per order, each with their own unique Return Number starting with the prefix RN-.
You can filter by the Request Status and Payment Status of the request.
You can access the Returns List by navigating to Orders>Returns.
A Return/Refund Request has two tabs Edit and Receive. The request can be access by either clicking on it from the Returns List or from the Returns section of the Order Summary
The Edit view is for the Customer Service and Finance teams to access the critical information they need to perform their action on the request.
The Receive view is used by the Fulfilment team to mark items as received back in the warehouse.
To create a new Return/Refund Request click Return Request from the Order Breakdown section on an Order.
- Refund/Return reports