When you create or update a Return/Refund request you can choose a reason. This helps to quickly identify why the Return/Refund was created.
The current available reasons are:
|Returned by carrier||The item(s) was unable to be delivered to the customer as they were either out or the address could not be found.|
|Damaged||The item(s) were damaged upon arrival|
|Does not work||The item is broken|
|Wrong product shipped||The customer received the wrong item(s)|
|Description mismatch||The product did not match the customers expectations|
|Wrong product ordered||The customer accidentally ordered the wrong product e.g. it was too small|
|Excessive amount shipped||The customer was sent too many of a particular item.|
A Returns/Refunds report will use these Return/Refund Reasons to help you identify what is contributing to the most amount of refunds/returns.