The powerful Refund/Returns Management feature is a single place for Customer Service, Warehouse and Finance teams to keep track of all refunds and returns. This guide shows you how to perform a partial or full refund on an order.
For refunds where you need to receive stock back please check out This Guide.
Note: At the moment Veeqo does not trigger customer refund payments. Instead you will need to process the payment to the customer on the store/payment gateway.
1. From the Order Summary scroll down to the Order Breakdown section. Hit Return Request in the section that contains the products in the relevant status.
2. Adjust the quantity of items you want to Refund. For products that are unshipped all refunded items must also be marked as returned. When you create the request these items will automatically go back into available stock.
Note: If you have already processed the payment to the customer check Mark As Paid and set the status to Completed When you hit Create the Total Refund Amount will be shown on the Order.
4. When you're ready to process the refund you can click View in the Returns section of the Order Summary
Alternatively you can access the Request by using the Returns Management screen from Orders>Returns. You can either search for the Return No or select the filters Ready To Refund and Refund Paid = No.
Process the refund outside of Veeqo using the payment gateway then confirm this has been refunded by checking Mark As Paid on the request, set the Status to Completed and hit Save