Orders

Process retail orders, wholesale orders and returns in Veeqo. Pick and pack using paper documents or barcode scanners

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72 articles in this collection
Written by Marc Girdlestone, Roxy Grover, Gemma Johnson and 1 other

Edit a Retail customer

Written by sian
Updated over a week ago

Sort your line items in templates

Written by sian
Updated over a week ago

Export orders via CSV (New orders page)

Written by sian
Updated over a week ago

Edit Tax on and order

This may be useful if you have customers/products that are tax exempt (e.g if your customer is a charity they may be exempt from paying tax)

Written by sian
Updated over a week ago

Edit a Wholesale customer

Written by sian
Updated over a week ago

Ship from the orders list (Beta)

Written by sian
Updated over a week ago

Order Management

Order Search and Filter

Use search and filters to flexibly find, print, export and ship your orders

Written by Roxy Grover
Updated over a week ago

Order Views

Save commonly used filters as Order Views, for easy access.

Written by Roxy Grover
Updated this week

Order Tags

Use tags flexibly for your workflow. Filter orders, create order rules, see sales reporting and more.

Written by Roxy Grover
Updated over a week ago

Order History

See a complete history of actions taken on a specific order

Written by Roxy Grover
Updated this week

Internal Notes For Orders

Collaborate with Team Members about specific orders using Internal Notes

Written by Marc Girdlestone
Updated over a week ago

Create an order and take payment

Take orders from retail or wholesale customers directly in Veeqo. Connect your Stripe and take credit card payment.

Written by Roxy Grover
Updated over a week ago

Edit an Order

Edit orders created in Veeqo or synced from your sales channels

Written by Roxy Grover
Updated this week

Duplicate An Order

Create a draft copy of another order

Written by Marc Girdlestone
Updated this week

Cancel Orders

Cancel orders that have not been fulfilled

Written by Roxy Grover
Updated over a week ago

Merge Orders Work-around

Identify orders that can potentially be shipped together

Written by Roxy Grover
Updated this week

Change the Fulfillment Location of an Order

You can deallocate your automatically allocated orders and reallocate to manually route your orders to the location of your choice.

Written by Gemma Johnson
Updated over a week ago

Troubleshoot Orders not Syncing

This article will provide common reasons why your orders are not syncing and missing from Veeqo

Written by sian
Updated yesterday

Delivery Methods

Manage delivery methods on orders

Written by Roxy Grover
Updated over a week ago

Picking

Optimal route by bin location

Written by sian
Updated over a week ago

Picking onboarding wizard Beta

The picking onboarding wizard allows you to manually select orders to add to a picking batch and assign them to a picker of your choice.

Written by sian
Updated over a week ago

Scan To Pack

Confirm you're packing the correct items by scanning the barcode before shipping

Written by Marc Girdlestone
Updated over a week ago

4x6 Packing Slip and Shipping Label

Print a 4x6 inch packing slip and shipping label together

Written by Marc Girdlestone
Updated over a week ago

Printed Invoice Document

Printing invoice templates for orders

Written by Marc Girdlestone
Updated over a week ago

Packing Slip Document

Printed packing slip templates

Written by Marc Girdlestone
Updated over a week ago

Packing Slip With Integrated Shipping Label

Printing A4 Packing Slips with 4x6" shipping labels

Written by Marc Girdlestone
Updated this week

Paper Picking Lists

Written by Marc Girdlestone
Updated over a week ago

Standard Digital Picking

Written by Marc Girdlestone
Updated over a week ago

Advanced Digital Picking

Digital picking overview

Written by Roxy Grover
Updated over a week ago

Pick to Pile

Written by Roxy Grover
Updated over a week ago

Pick to Order - Multi line item order

Written by Roxy Grover
Updated over a week ago

Creating Picking Queues on the Picking Dashboard

Automatically prioritise orders to be picked

Written by Marc Girdlestone
Updated over a week ago

Managing Batches and Accountability

Written by Roxy Grover
Updated over a week ago

Marking Items As Not Picked

Written by Roxy Grover
Updated over a week ago

Return, Refund and Reship

Return/Refund Management Overview

Written by Roxy Grover
Updated this week

Create Request

Written by Roxy Grover
Updated over a week ago

Receive Items

Written by Roxy Grover
Updated over a week ago

Action return request

Written by Roxy Grover
Updated over a week ago

Process Refund Payment

Written by Roxy Grover
Updated over a week ago

Re-ship An Order

Written by Roxy Grover
Updated over a week ago

Return/Refund Reasons

Written by Roxy Grover
Updated over a week ago

Return/Refund Request Statuses

Written by Roxy Grover
Updated over a week ago

Order Rules

Order Rules Overview

Written by Roxy Grover
Updated over a week ago

Available Order Rule Conditions

Written by Roxy Grover
Updated over a week ago

Available Order Rule Triggers

Written by Roxy Grover
Updated over a week ago

Available Order Rule Actions

Written by Roxy Grover
Updated over a week ago

Printing and Email Templates

Available Printed Documents

Your guide to Picking Lists, Packing Slips and Invoices

Written by Marc Girdlestone
Updated over a week ago

Rounding numbers on your templates

This can be used to ensure your prices are rounded to the correct number of decimal places for your currency.

Written by sian
Updated over a week ago

Print queue (beta)

You can now see your print jobs in the print queue and reprint printed documents within 72 hours of the original print.

Written by sian
Updated over a week ago

Edit Order Cancellation / Refund Email Template

Written by Roxy Grover
Updated this week

Sorting printed Documents

Written by Roxy Grover
Updated over a week ago

Expressions on Printing Templates

Written by Roxy Grover
Updated over a week ago

Import/ Export orders

Add A CSV Store

Written by Roxy Grover
Updated over a week ago

Import Orders By CSV

Written by Roxy Grover
Updated over a week ago

Export orders via CSV

Written by Roxy Grover
Updated this week

Troubleshoot Order CSV Import Errors

Written by Roxy Grover
Updated over a week ago

Auto-print and USB scales

Auto print Overview

AutoPrint For Mac and Windows

Written by Roxy Grover
Updated over a week ago

Auto print documents on shipping

Print your documents via rules using autoprint

Written by Roxy Grover
Updated over a week ago

Setting up Auto-Print on Windows

Set up autoprint

Written by Roxy Grover
Updated this week

Setting Up Auto-print On A Mac

Set up autoprint

Written by Roxy Grover
Updated this week

Retrieving Auto-print (vPrint) Log

Written by Roxy Grover
Updated this week

Auto-print Troubleshooting

Most common issues printing using our autoprint feature using vPrint

Written by Roxy Grover
Updated this week

Setting up USB Scales

Written by Roxy Grover
Updated over a week ago

Wholesale

Import Wholesale orders

Bulk import wholesale orders by CSV

Written by Marc Girdlestone
Updated this week

Setting up Wholesale

Written by Roxy Grover
Updated over a week ago

Create a new Wholesale order

Written by Roxy Grover
Updated over a week ago

Creating a wholesale customer

Written by Roxy Grover
Updated this week

Wholesale online invoice design

Written by Roxy Grover
Updated over a week ago

Wholesale invoice page

Written by Roxy Grover
Updated over a week ago

General

Serial Number Tracking

Record the serial numbers or batch numbers of your items at the point of packing your order

Written by Gemma Johnson
Updated over a week ago

Merging Order Allocations

Combine all stock allocations of the same location into one after editing an order

Written by Gemma Johnson
Updated over a week ago

Creating Customers

Written by Roxy Grover
Updated this week