This guide applies to Sellers based in the United States only.
Most carriers include standard insurance coverage up to a certain level in their services, and give the option to purchase additional insurance for higher valued items. For a list of included insurance thresholds, see our handy guide
When you ship an order in Veeqo you can enter the value of the items in a package to see any additional insurance charges before you purchase a label.
Note: Amazon Shipping does not currently support insurance.
How to declare a value for your package
To see any additional insurance charges you can add the total package value to an individual order, or in bulk by selecting several orders and clicking the "Edit services" button.
After you change the total package value, click anywhere in the rate card to see the updated cost of the label. You can hover over the information icon to see the breakdown of the label cost including insurance.
Included carrier insurance thresholds
To see the amount of included insurance for each carrier, and the maximum amount that can be insured, see this guide.
Making a claim
USPS
For USPS claims where the package value was within the included coverage (and did not have an additional charge) please file a claim directly with USPS.
For USPS claims where the specified package value was above the included coverage (and had an additional charge) please file a claim via U-Pic.
UPS
To file a claim with UPS for a Merchant Fulfillment Network shipment (MFN) call the UPS Preferred Claims Team at 1-800-711-5914, inform the agent you are filing a damage or loss claim for the Amazon Merchant Fulfillment Network, and provide the UPS tracking ID number. Do not file MFN damage or loss claims with an alternative UPS phone number or on ups.com.
FedEx
To file a claim with FedEx for a Merchant Fulfillment Network shipment (MFN) call Fedex Customer Service at 1-800-463-3339 and inform the agent you are filing a damage or loss claim for the Amazon Merchant Fulfillment Network, and provide the FedEx tracking ID number. Alternatively, you may file a claim online at https://www.fedex.com/en-us/customer-support/claims.html.
DHL Express
To file a claim with DHL Express for a Merchant Fulfillment Network shipment (MFN) call DHL Express Customer Service at 1-800-225-5345, and inform the agent you are filing a damage or loss claim for the Amazon Merchant Fulfillment Network, and provide the DHL Express waybill, i.e. tracking, number.