This guide applies to Sellers based in the United States only.

If you can't fit an order into a single box or need to send out different parts from different warehouses or at different times you can split an order and print separate labels for each package.

In this guide:

Split an order into two or more packages

To add a package follow these steps:

  1. Go to the orders page and find the order you would like to split into two or more packages

  2. Click the down arrow next to the “Buy label” button for that order

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3. Click “Manage Split packages”

4. Click “Add package”

Move items between packages

  1. Go to the orders page and find the order you would like to split into multiple parcels.

  2. Click the down arrow next to the buy label button for that order

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3. Click “Manage split packages”

4. Drag and drop the line items from the order into the package you would like that line item to be part of.

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5. If there’s more than one of an item you’ can confirm the quantity to move to the package

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6. Click “Save” to confirm your choice

7. When you are happy with the parcels you have created click “Save” to confirm

Delete a package

  1. Go to the orders page and find the order you would like to split into multiple parcels.

  2. Click the down arrow next to the buy label button for that order

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3. Click “Manage split packages”

4. Select the package you would like to delete

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5. Click “Delete” to delete the package

6. Confirm which package to move the items to

7. Click "Save"

Change the ship from location of a package

  1. Go to the orders page and find the package you want to change the location for

  2. Click the down arrow next to the “Ship from” location

  3. Select the warehouse you want to ship the package from

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