This guide applies to Sellers based in the United States only.

What is Veeqo?
Veeqo is a multichannel shipping software. Veeqo offers core shipping features that sellers have come to expect from their shipping software, including bulk shipping and automated shipping rules. Veeqo also comes with extra ‘Power Features’, like inventory control, picking with a mobile device, and multichannel reporting (coming in November 2022). Our Power Features are designed to help sellers run a fast and accurate shipping operation as they scale - without having to deal with multiple extra paid tools. Use of these Power Features must comply with our Fair Usage Policy.

How is Veeqo different from Amazon’s MCF service?
Amazon MCF is a service provided by Amazon that allows sellers to put their inventory in Amazon’s fulfilment centers and have their multichannel orders fulfilled by Amazon. Veeqo is multichannel shipping software that helps sellers fulfil orders from their own warehouse locations, with discounted shipping rates and clever fulfilment features, like inventory control, picking with mobile devices, and analytics and reporting.

Why is Veeqo free?
Veeqo is free because we benefit from shipping volume passed to our partner shipping carriers. Because we benefit from this shipping volume, power feature usage is free, but subject to our fair usage policy.

Does Veeqo work with all my stores?
Veeqo integrates with a variety of e-commerce platforms, marketplaces, shipping carriers, and 3PL providers. See a full list of our integrations here.

I’m setting up this process for the first time, can you help show me the best way?
Yes. Our knowledge center offers written and video content to help you get started. If you need some extra help, our customer support team are always happy to help. You can contact us via live chat or via email at helpme.support@veeqo.com.

How can I connect Amazon Buy Shipping in Veeqo?
Veeqo is powered by Buy Shipping, you do not need to make any changes in your account to access the Buy Shipping discounted rates.

Where can we see the shipping prices for your carriers?
When you set up your Veeqo account, you will be able to access and compare our shipping rates from all major carriers.

Can we ship from locations outside the UK or US?
Currently we are only able to offer shipping from dispatch locations within the US or UK.

Can I create a shipping label without having an order in Veeqo?
You will need an order in Veeqo to create a shipping label. If you’d prefer not to connect a store, you can manually create an order and add the product/s you are sending to ship.

Will I get protection against A-Z claims and for my VTR when I ship my Amazon orders with Veeqo?
When you ship with Veeqo you will get the same level of protection as you would if you shipped using Buy Shipping.

If Veeqo is free why do I need to add a credit card?
Veeqo provides a simple way for sellers to buy shipping labels. We take credit card information for this reason only.

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