This help guide will show you how to delete and refund a shipment in Veeqo.
NOTE: This guide also applies to the dummy order data in your Veeqo account.
Follow these steps to delete a shipment in Veeqo:
Go to the order for which you would like to delete the shipment.
Click into the order and scroll down to the “shipments” section.
Click the Actions button to open shipment actions screen
Select Delete Shipment
NOTE: If the label was purchased via your own integration, you will now need to delete this shipment directly with the carrier to refund your label
Refunding your labels
If you delete a shipment which was billed through Veeqo (New US customers only), within 14 days of purchase and the label is unused, Veeqo will automatically trigger a refund request to the carrier.
If you ship a dummy order which was billed through Veeqo, you can follow the same steps above by deleting the shipment and within 14 days of purchase and if the label is unused, Veeqo will automatically trigger a refund request to the carrier.
If this is accepted we will refund the payment back to the credit card you have on file. You will receive an email when the refund has been processed and the transaction status will be amended to "refunded"
If you want to refund an unused label after 14 days, refund a label which was not billed through Veeqo or you would like a refund due to an issue with the carrier (e.g late delivery/ lost parcel) you will need to file a claim with your carrier.
Refund request deadline (post-purchase)
Timing for resolution of refund request
File a claim