Amazon Integration FAQ's
This guide will help assist with FAQ's about the Amazon integration
Updated over a week ago

How often do you pull in orders?
We pull orders every 10 minutes

How often do you pull in new products?
We pull new products every 60 minutes

How often do you pull in product updates or changes?
We pull product updates every 60 minutes. If updates are not syncing then please ensure the following setting is enabled. You can do this by:

  1. Click into your Amazon Store

  2. Click Edit.

  3. Scroll to section 3 and you will see this setting

Do you pull historical orders?
Yes, we pull the last 30 days of historical orders

Do you pull refunds or cancelled order statuses?

At the moment, we do not pull refunds or cancelled order statuses into Veeqo from Amazon. If you were to cancel an order in Veeqo, Veeqo will push the Cancelled status to your store.

Do you pull cost prices from Amazon?
At the moment, we do not pull the cost prices through for Amazon

Is it possible to push stock from a particular location depending on the customers state?

Currently this is not possible. Veeqo will push stock to your store based on the location that you have attached to your store. Please click here to learn more on adding locations to your stores.

Do you pull in gift messages?
Yes we do, this will be against the line item notes on the order in Veeqo.

Can I push a full or partial refund from Veeqo to Amazon?

At the moment it isn't possible to push any state of refunds to your Amazon store, you will need to perform this action on Amazon directly.

Why cant I see Orders from all of my Marketplaces?

Each Marketplace will need to be integrated into Veeqo separately. Please see this guide on how to add your Amazon stores

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