Charging
When the VS1 is placed in the charging dock a charging red light will appear
called HOST to show it's charging.
The VS1 needs to be pushed in hard to engage (makes a click noise) and charge. If that red light under HOST is not on, then it’s not charging.
- Charging dock - Check red light (labels POWER) is ON. If not, power is not getting to dock.
- Check VS1 is pushed in fully to the dock (makes click noise) and red light on labelled HOST will light up.
- Charging cradle is plugged into the electric wall socket but checking the cable is fully pushed in at both ends.
- Try both the DC (preferred) and micro USB inputs if one is not working.
- Test electric wall socket is working by testing with something else.
If the dock is not charging the device, then you should plug in the micro-USB cable directly into the VS1 device to charge, there is a socket on the right side under a black flap.
You will know this is working OK if a red LED light appears on top of the VS1 screen. If that does not work then try:
- Test electric wall socket is working by testing with something else.
- Try another micro USB cable incase its broken
- Try another mains plug USB adapter
Switching ON / OFF
The power button is on the right hand side of the device.
- Soft on (still on but screen blank) - hold it down for 1-2 seconds.
- Soft off (on but it blanks the screen) - hold the power button down for 1 second.
- Hard off (full power off) - hold the power button down for 10 seconds.
- Hard on (full power on) - hold the power button down for 4 seconds.
General issues
What version of the Veeqo app is running?
- Go to Settings > Apps > Veeqo and it will show you the version installed.
- Currently, it’s June 2020 the latest version is 1.9.96
- The app will send notifications to ask them to update to the latest version.
What OS version is the device running on?
- Go to Settings > About Device > Android Version
Auto-update failing?
If there are any issues on installing the update, then you can download the latest version of the app in a file called an APK and transfer to the VS1 from a computer.
To install (Go to this Help guide which includes a link to the latest version of the app)
Barcode scanner not working
- Make sure you are using the latest version of Veeqo app (see above), this is very important
- Ensure an app called “ScanServer” is not installed. This takes over the barcode scanner and blocks Veeqo. Go to Settings > Apps > ScanServer and if it's present Uninstall it and do hard off/on of the VS1.