If you are not getting quotes from your shipping company when trying to ship an order, you might see this message "These guys have not got back to us with a quote". 

See below for the common reasons why you have no quotes received.

Incomplete shipping address

  • Needs a valid zip code/postcode and 1st line of the address. 
  • USPS will not always quote if there is a 9 digit zip code in the order, try editing this.
  • If it's an Irish address, you may need to fill the postcode field with "00000".


Missing customer telephone number

  • DPD, UPS, and FedEx require this.

Missing customer email address 

  • Check the shipping and billing email address details.

Weight of the order is zero

  • You will need to change this to the actual order weight but must be above 0.

Missing or incomplete ship from address

  • We send the carrier your shipping from address as the warehouse address in Veeqo. Check you have a valid warehouse address in settings and fill in your full address.

Missing telephone number in FedEx settings

  • In your FedEx setting page make sure you have a valid phone number.

 Shipping carrier is active

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