Why is this useful?

 If you can't fit a customers order in a single box you may want to split the order up so that you can ship the multiple items into more than one parcel. This will allow you to print more than one label for the order without having to manually split the order up.

1. When shipping an individual order click Send multiple packages from the Shipping Preferences section

2. You'll now be able to add up to 10 additional packages for this order. You can choose from one of your existing package presets or enter specific dimensions/weights for each package. When you've added all the packages hit Update Packages to get the shipping rates.

Note: Some carriers such as USPS don't support multi-piece shipments currently. If you would like to ship your order using one of these carriers you will need to use the Legacy Method described below.

The current list of carriers that don't support multi-piece shipments are:

  • Amazon Shipping

  • Amazon Logistics (aka Buy Shipping)

  • Asendia

  • Australia Post

  • DHL eCommerce Germany

  • DX

  • HermesWorld

  • MyHermes

  • Royal Mail

  • USPS

  • Yodel

Legacy Method

If you're not part of the new Saved Packages beta you will need to split your items into separate allocations. Follow the steps below:

Important: Please make sure that you haven't shipped any part of this order already. If you have shipped part of the order already then please contact support for further advice.


1. Click into an order and then click REMOVE INVENTORY.

Once you click remove inventory, all allocations for the order will be removed and the order will move into the WAITING FOR STOCK section.

2. Allocate the number of products you want to ship in the first shipment only and then click ADD INVENTORY TO ORDER. This will create your first allocation that you can ship on its own with its own label.

Uncheck the option "add inventory to existing allocations", which is highlighted in red below. The default option assumes retailers ship their orders in one parcel.

You can then follow the same process for the second part of the order and repeat for the total number of allocations you require until no items are left.

You should then be able to ship both allocations separately.

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