Royal Mail FAQs
This article will answer questions about Connecting, Services Available, Quotes and Safeplace options
Updated over a week ago

This guide applies to Sellers based in the United Kingdom only.

  1. How do I connect my Royal Mail account 

Your Royal Mail account can be connected to Veeqo via our Shipping Page. Before you connect you will need:

  • OBA credentials - found on a copy of your OBA sales order

  • Account number - found on a copy of your OBA sales order

  • Email 

  • VAT number

  • Each locations, posting location number

You will be guided through a step by step process where you input this information and select the locations you want to connect with Royal mail.

You will be able to select which tracking and signed services you use with your OBA account.

Once complete it can take up to 5 days for Royal Mail to be connected to your Veeqo account.

2. What services are available?

All services national and international 

3. Are the quotes that are returned in Veeqo the same as if I were to ship via the couriers portal?

Veeqo does not display rates when you connect your own Royal Mail OBA Account, only services. We will transmit all services used once the manifest is created in Veeqo and Royal Mail will charge you as per your agreed rate.

4. Can you leave a package at a 'Safeplace'?

Yes you can, you can add the Safeplace option under Enhancements when you select a service in Veeqo. However, you can only use the Safeplace option where applicable as per Royal Mail Product description.

Did this answer your question?