This guide will walk you through how to retrieve auto-print logs for both Mac and Windows.

Mac

  • Firstly you should find the vPrint application in the system tray in the top right of your screen, as shown in this screenshot:
  • The click on the vPrint icon which is highlighted in red, then select the open vPrint option:
  • Once Auto-print is open, you should click onto the Logs tab, then you'll need to "Copy To Clipboard" and paste this into the support request. The logs should look something like below:

Windows

  • Firstly you'll need to navigate to the system tray which is normally found in the bottom right-hand corner and is the ^ arrow. Click on this and then right click on the Auto-print icon that is highlighted below
  • Once you've right clicked the below dialogue should show and then you should click on "Open vPrint"
  • Finally, now that vPrint is open, you should click onto the Logs tab, then you'll need to "Copy To Clipboard" and paste this into the support request. The logs should look something like below:

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