Return/Refund Request Statuses

A Return/Refund request can have one status.

Returning

• If shipped items haven't been received in the warehouse and be added back into Veeqo stock

Returned

• The items have been received but the refund amount still needs to be confirmed before it is ready to be paid to the customerReady To 

Refund

• The refund amount is correct and the payment to the customer can be paid

Completed

• The refund has been paid and the customer has been informed.

Archived

• The customer has not disputed the refund amount after 30 days and no further action is required.