If an item is lost or damaged in the post you can re-send some or all of the items using Veeqo's Re-Ship feature. To get started open the Shipped filter and Search For The Order then follow the step below:

Note: Amazon do not allow re-shipments. To prevent your Amazon account from generating late shipments this feature is blocked on all Amazon orders in Veeqo.

  1. On the Order Summary scroll down to the Shipments section. Click the Re-Ship icon and choose Select Items To Be Re-Shipped Later. Enter the quantity of each item you want to resend.

2. Choose an Reason from the dropdown. If the customers address was incorrect check Change Shipping Address and make any amendments, then hit Book Reshipment. These items will be allocated to your order and if stock is available it will be Ready To Ship.

Note: If Return Request exists for the items that you have re-shipped simply enter a note in the request and mark it as Completed.

Available Re-shipping Reasons

Faulty/Damaged ItemWhen the product arrived the customer has noticed it doesn't function correctlyMissing ItemThe parcel arrived at the customers address but one or more items were not includedLost In TransitThe package never arrived at the customers addressOtherMisc/Alternative Reason

Below are the alternative re-shipping options:

Re-Ship With The Same Service

  • This will adjust stock.
  • The same shipping courier and service will be used.
  • A label will be generated right away and the order won't go back into Ready To Ship
  • You can not partially reship items.

Change Service And Re-Ship (Royal Mail Only)

  • This will adjust stock
  • You can choose an alternative Royal Mail service to use.
  • A label will be generated right away and the order won't go back into Ready To Ship
  • You can not partially reship items.

Select Items To Be Re-Shipped Later

  • This will adjust stock right away
  • You can choose how much of each item you want to reship
  • The reshipment will go into Ready To Ship so you can pick and pack the order
  • You can choose any courier and service you want to use when shipping these items
  • You can edit the address before creating the re-shipmens

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