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Return Requests and Restocking Items
Return Requests and Restocking Items
Updated over a week ago

When a customer is eligible for a refund or to return their items you should create a new Return Request.  

Creating a Return Request: 

  1. Search for the Customers order

  2. Bring up the Order Summary and scroll down to the Order Breakdown section.

  3. Click Return Request 

4. Adjust the quantity of items you want to Refund and Return.

Stock Column
Requested Return: Number of items due to be returned. Stock will be adjusted when they are received at the location.

Refund Qty: Number of items to be refunded when payment is confirmed
Per Unit: Refund you are issuing per unit

Note: For products that are unshipped all refunded items must also be marked as returned. When you create the request these items will automatically go back into available stock.

If you need to wait for items to be returned to the location before the next action should take place

If you have received the item back from the customer, use this action

Ready To Refund
If you or someone else is due to process the refund payment later on and the customer is not due to return any items or the refund can be paid before any items are returned. 

If you have already processed the refund outside of Veeqo, not expecting any stock to be returned by the customer and the request will be Marked As Paid

Using this action will mark the Return as Archived.

If you would like to mark items as Received follow This Guide 

Action a Return Request

Return Requests that have items marked as Received will be visible in Orders>Returns in the Returned filter.


If you are have permission to process a refund payment and mark the Request as paid follow This Guide. Otherwise change the status of the Request to Ready To Refund and hit Save. The relevant person will then be able to view this request and process the refund.


If items were Received back to the location but the customer would like them to be resent then follow the steps in This Guide. Once you have re-shipped the order add in a note in the Request and mark the status as Completed then hit Save.

Restocking Items

Users can restock items when they create a return request in Veeqo after the order has been shipped. If you select the restock items button then this will restock your items straight away, however if you do not select this then you can go through the process of receiving your items.

Here is a guide which will explain the process of receiving items.

You can only restock items if you select either Not Refunded or Refund in Veeqo only. A box will show at the bottom of the screen called 'Restock Items' for you to select.

Unfortunately you cannot restock items when you are refunding the order to the remote store, the restock items button will be greyed out. Instead Veeqo will restock your items straight away.

Veeqo will only restock your items when the requested return quantity has been added, if not then Veeqo will not restock your items and the order will still be marked as 'Shipped'.


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